Don Nino — Restaurant in Florence

Terrible experience for older people. Today I was with my grandparents age 75 and 76. It was very hot and we decided to buy some orange juice for them. I was buying the orange juice and meanwhile my grandparents were sitting outside. It is obvious to say that they are old people with difficulty to move they took sit place outside just to wait for me. The line was long and the service slow and shallow. Meanwhile one of your waitresses asked my poor grandparents in a non appropriate tone to leave the table. They don’t speak Italian and they were confused of what was going on. I told the waitress that they were with me and that I was buying for them an orange juice. She seemed to understood. Nevertheless when I finally brought their orange juice and they started to drink it the same waitress came and now very aggressively told my grandparents to leave !!!! I told her that I bought them the orange juice. She didn’t understand or have a little bit of consideration for my grandparents. She persisted that they cannot sit there. After a little bit another of your waitress came also very aggressively ignoring that he was talking to old and tired people. We demanded for an explanation and he said we had to pay to stay outside. No one of your staff members explained that politic before. They have 0 experience in dealing with old people. It was an awful moment for my grandparents and it is a shame for you. I hope you read me and change your politics and get better. Your customers are your must valuable asset, treat them as...

After reading the reviews on here we were a little hesitant to visit, but as our hotel is only steps away and all of the treats looked so tempting, we decided it was worth a visit. And we are so glad we did! I really can’t understand the negative reviews, our experience is the complete opposite to these. We had a perfect visit, no complaints at all. The service we received from all of the staff was excellent, but especially Emanuele who was our table server, he was an absolute delight, so helpful and friendly. We asked to sit in and were advised to take a seat and it was table service, otherwise if you are takeaway you order at the counter. They had music playing in the background which was nice, and the atmosphere was laid back and lovely. There are plenty of tables inside and out. We each had a large cannoli and caramel iced cafe latte, both of which we felt were superb. The other drinks and food we saw being served looked equally delicious. In fact, we have just come from the cafe and written this review straight away we loved it so much, and we will definitely be visiting again tomorrow before our return...

The coffee was excellent, and the cannolo was nice, but the saff are extremely rude and unprofessional. My wife and I bought a drink, a cannolo classico, and an ice cream to sit down / dine in, and when I sat, the waiter immediately came out and spoke to me very rudely and very publicly. He stated that I didn't pay the correct price to sit down and that the server would have asked me if I wanted to dine in or take away, and then said we would have to leave. I can confirm that I was not asked this by the server inside, and I had every intention of sitting down to eat and drink. I declared this, and the waiter went to speak to the server who lied and said that she asked me. She did not ask! The waiter returned and said we would have to leave.. I declared again that she didn't ask me and told him he was being really rude. He just turned and walked away from my wife and I. Having been publicly embarrassed, we had to walk away with our goods while other customers were watching and listening. As a tourist, I would recommend that other tourists who value good customer service...