I went to this restaurant on 4th August around 5h34 pm . As a Black traveler who has visited over 30 countries and been living in different continents , I was disappointed by my experience here during my first week in Italy for visiting. The food was delicious, and one staff member gave professional service, which I appreciated. But I couldnât ignore the fact that I was treated with coldness when I arrived â while other guests were welcomed warmly.
I felt watched throughout the meal. A man stood outside near the entrance until I paid, then went back inside immediately. That kind of subtle monitoring made me feel distrusted and unwelcome, even though I was respectful and left a tip.
When I passed by the next day, the same staff member avoided eye contact, even as I was about to say hello. Having traveled to more than 30 countries, I know when Iâm being treated differently â this was one of those moments. I hope the business reflects on how it treats guests of all backgrounds. Real hospitality is more than just good food or polite service â itâs about...
   Read moreJag skulle vilja uttrycka min djupa besvikelse över min vistelse pÄ hotellet Tre Archi. Upplevelsen var lÄngt ifrÄn tillfredsstÀllande av flera skÀl.
För det första var rummet en besvikelse. Det var onaturligt varmt och det fanns ingen möjlighet att justera temperaturen. Det gjorde vÄr vistelse mycket obekvÀm och svÄr att njuta av.
Dessutom var personalen pÄ hotellet otrevlig och oengagerad. Vi förvÀntade oss en vÀnlig och professionell service, men istÀllet stötte vi pÄ likgiltighet och bristande intresse för vÄra behov och önskemÄl.
Frukosten var ocksÄ en stor besvikelse. Den var otillrÀcklig och fattig, utan nÄgra grönsaker eller fruktalternativ. Det gjorde det svÄrt att fÄ en balanserad start pÄ dagen och pÄverkade vÄr övergripande upplevelse negativt.
Slutligen, och kanske mest oroande, var rummet smutsigt och hade ett myrinvasion. Myror bet oss under natten, vilket gjorde det omöjligt att fÄ en bra natts sömn. Detta Àr helt oacceptabelt och visar bristen pÄ ordentlig rengöring och underhÄll av rummen.
Sammanfattningsvis var min vistelse pÄ Tre Archi Hotel en stor besvikelse. Jag förvÀntade mig en bekvÀm och trevlig upplevelse, men istÀllet stötte jag pÄ vÀrme, otrevlig personal, dÄlig frukost och brist pÄ renlighet. Jag hoppas att ni tar ÄtgÀrder för att förbÀttra er service och underhÄll, sÄ att framtida gÀster inte upplever samma besvikelse.
I would like to express my deep disappointment regarding my stay at the Tre Archi Hotel. The experience fell far from satisfactory for several reasons.
Firstly, the room was a disappointment. It was unnaturally warm, and there was no option to adjust the temperature. This made our stay very uncomfortable and difficult to enjoy.
Furthermore, the hotel staff was unfriendly and unengaged. We expected a friendly and professional service, but instead encountered indifference and a lack of interest in our needs and requests.
The breakfast was also a major disappointment. It was inadequate and poor, lacking any vegetable or fruit options. This made it challenging to start the day with a balanced meal and negatively impacted our overall experience.
Lastly, and perhaps most concerning, the room was dirty and had an ant infestation. Ants bit us during the night, making it impossible to get a good night's sleep. This is entirely unacceptable and reflects a lack of proper room cleaning and maintenance.
In summary, my stay at the Tre Archi Hotel was a great disappointment. I expected a comfortable and pleasant experience, but instead encountered heat, unfriendly staff, poor breakfast, and a lack of cleanliness. I hope you take steps to improve your service and maintenance so that future guests do not experience the same...
   Read moreAte here from a recommendation - had the carbonara and the ravioli burratta.
Carbonara - it was drowned in salt, the flavor of salt was overwhelming and disgusting. The spaghetti was nothing special while the ham looked like deli ham sliced in cubes. I needed a lot of water after having this meal, it was absolutely atrocious.
Ravioli Burratta - the burratta had a grainy texture, it was definitely not fresh or gooey. While the raviolis looked authentic and enticing, the plate only came with four medium sized ones, and the flavor was as disappointing as the entire dinner experience here.
Bellini/Rossini - it was maybe 1/6 of a glass of sugar with a hint of alcohol.
To add to the disappointment of a meal, the waitstaff was less than friendly. If youâre looking for a great experience or even food, do...
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