CRAFTBEER&KYOTO ITALIAN 100K — Restaurant in Kyoto

What a shame... The waitress doesn't speak English, she doesn't even speak Japanese or make any sound. Scary. So she showed us a paper which said sitting sitting is over 300¥ per person included small UNappetizer. We were in hurry, half hour to eat and go so decided to stay anyway. We ordered immediately a pizza and a beer. As UNappetizer we got bowl of dry-baked or dry-fried little pasta, it wasn't even eatable! Ok let's wait for pizza, that's a pizza place, it should arrive fast. After 15 minutes (20 overall) of waiting we asked where is our order and they didn't even started preparing... At this time someone from kitchen reached for raw dough to form it into pizza... I doubt the waitress informed other staff member about order. We cancelled order and then was long 7 minutes when the mute waitresses was preparing bill... Without any sound, so over 1800 for 1 beer and we were not even offered water to flushed uneatable bite of pasta? I was angry at that point, at the end leaving about 1200¥ for the beer + tax. Never more, better not give a slitghtest chance untill waitress staff change. I was never so...

PLEASE do not disappoint yourself by visiting here. It’s a rainy night so we thought we would stay local. On paper it looked ok. Beer and pizza - easy right ? Great reviews (???) How wrong could we be… Service from the mildly friendly but quite useless two young girls felt like a school canteen. They giggled and talked to other members of staff while we sat for 10 minutes without taking an order. We had to call one over in the end. Then after another 10 minutes wait the expensive even by UK standards ‘craft’ beer showed up. 3/4 of an inch missing from the top of the pint and honestly it tasted off….definitely not an £8 beer … pizza disappointment next … If you are from the UK have you ever had a frozen ‘Dr Oetka’ from the supermarket ? It was similar, yet far worse…. four tiny pieces of non existent mozzarella and a scraping of tomato. I am fairly sure the base was pre made.… I know I sound like a grumpy Brit abroad but I promise I’m not. I adore Japan and I’m well travelled but this was simply rubbish - poor service , poor quality , poor value. I feel ripped off -...

Do yourself a favor, (especially if you’re a tourist), and avoid this place at all costs. You’ve likely traveled miles, maybe even crossed continents, in search of authentic flavors or at least a welcoming dining experience. Unfortunately, this establishment fails to meet even the most basic expectations. The table charge should’ve been our first warning sign that this restaurant prioritizes profit over customer satisfaction. Stick to local Japanese cuisine.

As for the food, it’s decent at best—certainly not worth the price or the hassle. But where this place truly disappoints is in the service. The staff seems uninterested and unhelpful, almost as if they’re doing YOU a favor by taking your order. You’ll wait ages for someone to take your order, and when they do, don’t expect a smile or any sign of appreciation for your business. Frankly, you might have a better experience preparing your own meal at home. Save yourself the disappointment and seek out a place that genuinely values its guests, preferably one offering local dishes that reflect the...