Star Restaurant — Restaurant in Kyoto

Overall a very bad experience. This place is operating with a lot of not-so-well communicated rules and the feelings of customers seem irrelevant. Let me explain what I mean. This place has two floors, we walked 5-6 steps to reach the first floor. There were people waiting on stairs, with the head of the line at lower stairs. We went upstairs to the end of the line. The stairs to the second floor is about 16 steps. My parents are over 80s, they struggled quite a bit to reach to the end of the line which was close to the second floor. People in front of us were called and asked to go 2nd floor, then the line moved down. When we reached at the bottom of stairs, our group was called, we were asked to go upstairs again and sit on the 2nd floor. We obediently climbed back to the 2nd floor, and my parents took a break halfway. There were both a lot of empty seats on both floors, I don’t know what rules they were following in assigning tables. The overall waiting time is about 15 minutes, not terrible. But considering there were many empty tables on both floors, it was definitely not a great service. The order process was confusing, they gave us a paper menu, but demanded us to scan a barcode and ordered through the link. My kids and parents told me what they wanted from the paper menu, then I had to navigate a maze to find out which one was which on line. I sent out the order and it took over 20 minutes to get ready. Since my wife was not with us, I wanted to take some leftovers for her, I was told they have no take out box. I understand frugality is a Japanese tradition, most restaurants traditionally asked customers to take leftovers home, so the answer of no take-out box was really a surprise to me. I was not sure it was really a silly rule or a convenient answer from a lazy server. I asked another waiter and got the same answer. Totally defeated , I did not have desire to check if I had a box whether I would be allowed to take out my leftovers or not. I started to work on my food, a steak, which was dry and hard to cut. My parents told me their omelette rice was good and I tasted it, it was indeed fine. My father saw the knife for my steak, he took out an apple to use the knife to peel it. Then when heard a screaming of “no, no, no”, and the waiter charged toward my father, waving his hands frenetically like my father was about to detonate a hand grenade. Since I don’t understand Japnese I took a while to realize some restaurants don’t allow outside food for the purpose of preventing unfair competition, but this restaurant doesn’t serve apple at all. The reaction from the waiter seems over dramatically to me. We fleeted out the restaurant like convicts fleeting a prison, and passed smile-less waitress, and left behind half plate of pasta and half of the steak. I bought my wife a Wendy’s next door. We arrived the hotel nearby, they don’t have knife to finish the...

Picture menu with fast service. We were seated on the second floor but unlike other people's experience, there were plenty of native Japanese people on the second floor so we didn't feel segregated. I actually preferred the second floor because it was away from the door which brought a lot of cold air into the restaurant whenever the door was opened. It was warm and comfortable on the second floor. Also the servers were very polite and helpful to non-japanese speakers so my experience was much better than some others on here.

We ordered the omelette with beef stew and the Japanese sauce omelette. The beef stew was pretty ordinary and we preferred the Japanese sauce omelette. Both came on beds of fried rice which was good, but a bit sweet for our liking.

Prices were about ¥1000 - 1300 for the omelettes which was pretty standard for the entire menu. 500ml beer (Kirin) was about ¥600. Dessert menu looked amazing but we didn't order any...

Food is OK only, not very great. The size is not as big as you see outside. The price outside hasn't added tax, and the quality of the ingredients they used isn't great. I ordered the most popular set meal, it had the omelet rice, pork katsu and napoleon spaghetti. The omelet rice rice is pretty favorless it had 2 small pieces of mushrooms in total. The pork cutlet is half cold, not crispy or juicy, the meat is bad quality. The napoleon spaghetti is not pan-fry like Japanese style. It's cooked American style, but the sauce is ketchup based, like Japanese style. The pepper is more or less raw. Overall, eat able but not too great. You order from your phone with the bar code printed for you on the table. Give the order paper that came with your food to the cashier and pay on...