Sumibi Wakura - Kyoto-Yodobashi — Restaurant in Kyoto

Horrendous customer service! We had lunch at this restaurant because the reviews on Google were good. The fish dishes were pretty good. The meat dishes were not good. We had a large group so we were able to try numerous dishes. As I was leaving I asked the waiter if I can throw away a couple of empty water bottles. He said to leave them on a tray near the entrance which I did. Our group was standing outside the restaurant figuring out what to do next and the owner came out and threw the water bottles at me and started yelling at me. I was so surprised because I have never experienced anything but politeness from the Japanese people. This experience has completely transformed my image of Japan. Just be careful at this restaurant because I think the management really doesn’t care about...

EXTREMELY DISCRIMINATORY EXPERIENCE

I ordered a combo for beef tongue with salmon. When the server brought us the dish, I didn’t know if it’s a joke or what. A thumb size salmon looks like a leftover food from other customers. And the server said it’s the same weight as shown on the menu, which is a lie, because there are two pieces of salmon show on the menu. When I tried to communicate with the staff, no one understands English and every staff was avoiding eye contact with me. And finally the staffs are really reluctant to came out a resolution and gave me a piece of “normal” salmon. The experience I felt is very discriminatory and the service is...

When I first went in it was perfectly normal, i ordered and the food came 30 minutes later. When they severed the first dish, they didn’t even give us the right order. So when we called the waitress (the tall blonde one) he took it and ran off laughing. After that another waiter came and brought our correct order. When we tried the food everything was so salty and it just kind of un edible. So if you want to try this place i do...