DEAN & DELUCA Osaka Store — Restaurant in Osaka

Disaster. I love Dean DeLuca, they have great baked goods, good coffee, and lunches and have been a customer for years. But the service here is simply disgusting. I was kicked out of the table because the restaurant manager decided that Dean DeLuca cakes could not be eaten in his restaurant during lunch time. Again. This is a Dean DeLuca product that I bought and paid for, as well as lunch, but which I was FORBIDDEN TO EAT BECAUSE THE MANAGER DECIDED SO. WITHOUT LOGIC, JUST AT HIS WISH. It was disgusting. He came close and simply started stopping me from eating, as if I was doing something illegal. This is not a franchise rule, it is simply forceful violence on the part of a random employee who decided that he is more than a brand, more than the rules of a franchise, more than humanism, and can command where and how everyone eats. A nightmare experience. I saw some people leave for similar reasons and it really ruined the day for not only me. I paid for everything, although I could not have paid. Horrible,...

Great location and pretty restaurant setting, but unfortunately the service and the food was subpar for the price. The pizza dough was very flat and the sauce lacked some acid and taste. The steak was pretty basic but we’ve had better steak from street food stands. The salad was quite good. The service however was very disappointing. We waited for quite a while and were not offered oil and pepper like they did for all the other tables next to us. We were not even able to get water refills and had to get up and go to the exit to get the bill after even having...

I was a fan of the original SoHo store and frequented it in the 1990’s whenever I was in NY. This place reproduces the food and approximates the atmosphere in a much more modern way with a huge waterfall outside the window. It is always crowded and I dislike the impersonal feeling of the huge touchscreen to reserve a table but it’s worth the wait. I love the Quiche, of which there is usually a choice. Lemon meringue pie excellent but a little heavy on...