Kaitenzushi Nemuro Hanamaru Ginza — Restaurant in Tokyo

Ginza area for tourist? 1st of all there are 2 types of restaurants in this building.. B2 floor which I arrive at the beginning. What is that? Only 8 standing base? That small? But there's a restaurant or rotating sushi on the 10th floor. Saw a bunch of people line up but there is a couple notice in japanese. Lucky I know some Kanji saying ask you to go to the machine to get a ticket. But is all on Japanese display on the machine. So I have to use Google translate camera the display and guess what it means. Finally got my ticket. 2nd the waitress call out the number in japanese!! Isn't that this is a tourist area? We wait about 1 hour since we came in a wrong time. Finally call my number and lucky I know the numbers in japanese or else I will miss my table. Other people don't know Japanese at all has to keep showing the ticket the waitress to see if my table is ready. Of course the waitress will feel ignorance. We got a table situated right beside the rotating belt. Then something border me again is the chef's keep yelling some Japanese out when making their sushi. But the voice is like surround sound. Necessarily to yell out that loud non stop? Most of the dishes on the belt is 200 yen to 400 yen range. You won't find the most expensive or the most cheapest one so you need to write the number of the sushi you want and also number of pieces you want and hand that paper to the chef. We finish in 1 hour and then call the waitress and she will count the dishes and give you a receipt and then you can go out to pay either cash or credit card. The sushi quality is just so so. The rice is no taste at all and very easily come off from the sushi. Another issue is sanitary. Becuase I saw the chef accidentally drop his apron the 2 dishes of sushi. But then he remove the apron and give that 2 dishes to the customer. And I can see clearly that the apron is touching the fish too. Anyway lucky I didn't get...

So you need a ticketed reservation for this place. Don't expect to walk in for dinner. They give out tickets starting at 11am if they start getting busy. We were lucky enough to get someone's ticket that left because they got tired of waiting and heard me asking for a walk in table.

Previous party got their ticket at 530pm. And it was 8pm! We we sat at around 845pm and there wasn't much explanation to how to order.

The revolving belt had nothing on it. Just a drink and maybe couple plates of sushi that kept going around. And loads of empty plates?

I'm assuming that diners are taking items without taking the plates so they stopped putting things on the belt? Or it was getting late?

We ended up using the paper order sheet with our Google translator and wrote the numbered item we wanted and how many of them. There was a couple times items were out of stock said the chef. They did provide an English menu of the long list of nigiris and dishes they serve.

You have to yell out to the many chefs behind the revolving belt to take your small order sheet. Do not wait or you will be sitting there forever without food. The food did come fast though after placing the order sheet. But it got tiring trying to flag down a chef running around to give him a ticket. It took away from the excellent food they were serving.

The fish was great but the lack of pictures didn't help and basic translation of the different fishes offered was off putting.

You must get the crab filling thing they offer shown I'm picture, it was delicious! The different noodle soups they offer were also out of this world! First time I have seen actual snow crab legs in noodle soup!

The kitchen seemed chaotic but effective in putting out orders. The ambiance was a bit busy and loud with bright lighting. I would try this place again since the food was pretty good. But I don't like the small order sheets you have to get to a...

So this place is not worth the hype. The food was so so, it is on the same level as Kura. The reason why it's not worth the hype is the amount of time to wait to get a table. I could have gone to kura and eaten by the time they sat me down at this place.

I arrived at 10am at the restaurant. The restaurant is on the 10th floor the elevators do not let you go to the 10th floor until 11 am. When you arrive make sure you go to B2 elevator F and make the line. When I arrived I got to the line at B2 around 1015 and there was already a long line. At 11 you need to rush to jump in the elevator and go to the 10th floor.

All the people in line are pushing and shoving to get on the elevator. When you get to the 10th floor and the elevator opens it's like a black Friday special at best buy. Everyone runs off the elevator and then runs to the restaurant. Make sure when you get off the elevator from B2F you got right and run down to the end of the hall. It's the restaurant at the end of the hall on the left corner.

Once you get there you need to make the line again and then get to the computer to get a ticket number. I got ticket #13 so I was one of the first group and I still had to wait 1-1/2 hour for a tablet we were a table of 4, the ticket machine had said 30 mins wait. Was so far off the time but after the first 30 mins you are committed so stay the course.

The food - it was ok nothing wow or out of this world. They did not have any uni and they advertise otoro was actually Chu toro. The food was at the same quality level as kura. Had I not waited for so long to eat i would have given this place a better rating but for the wait in line it is not worth your time. Go somewhere else that has no wait. Japan has some of the best restaurants in the world and it's very difficult to have a bad dish, only a bad experience due to staff and or price surprise.

Try it if you like but get...