Bungkus Kaw Kaw @ KL Eco City Mall — Restaurant in Kuala Lumpur

I buy Bungkus Kaw kaw everyday and i know if you guys just hire a new staff or if there is any staff resign before. Today is the most terrible experience I had where one of your staff name "syazlin" or "shazlin" i dont care how it spell, yell at me infront of every customer that que up. I do pickup using your apps and when i walk in, i mention that i want to pickup my order and i mention to her my order number, amazingly she asked me to wait and when i point out my order in front of the counter, and ask her to just handover to me, she yelled at me and ask me to wait. she said "duduk dulu kak, kalau dah siap kita panggil, saya nak settlekan walk in dulu" and i said with a nice voice that my order is ready to pickup and she still yelled and said "benda baru siap, sabar la kecoh la". Then she slam my drink and my morning breakfast on top of the counter, (not giving me any cup holder for a cold drink, i even take straw myself). This is humilation, she humiliate me in front of all of your staff and your other customer, is this the way that i deserve ? on my 8.36am on friday morning ? This is unacceptable behaviour and i dont even want to see...

Every morning I come, it says on the business hour “7.30am-9pm” LOUD AND CLEAR but every time I waited till 7.30am and they’re not even open and their excuse is “oh rice haven’t cook” “oh the food haven’t prepare yet”

They should be aware office work hour begin at 8am and they simply decides the working hour. I’m getting annoyed edy. You might as well close down. I even told one of the staff “but it says u open at 7.30am” and she’s like no we open 8am, rice is not even ready. Suka hati only when to open. This restaurant serves no purpose tbh especially to those work...

PLEASE CHANGE CASHIER PERSON !! The girl with the cap and EarPods is VERY SLOW !! Like very very slow ! Im talking slow like sloth, i think sloth is faster than her !

I personally will come here everyday and need to deal with the same issue and same person everyday.. dont like to start my day with a bad mood due to this..

People are queuing more longer than usual, she didnt make any effort to make it faster ! Busy doing packing, dont know where to go, left right left right .. urgh.. bring back all the guys that been working here before.. faster...