Dragon-i Peking Duck Restaurant • Pavilion Kuala Lumpur — Restaurant in Kuala Lumpur

INFURIATING DELIVERY SERVICE PROCESS

ordered from their instore delivery service because they refused to use grab or foodpanda proceeded to pay but can't use their 'card' services so i'm forced to open an account from some one of the payment platforms i.e. TouchnGo pay/ Razer pay / Grab pay This act alone waste at least 30 minutes of my time. By the time I created an account with one of the online platforms, I went back to the instore page to pay, suddenly my orders from before were HALF GONE. Had to order from another restaurant to make up for the rest of the quantity because of this.

Please fix this problem soon to avoid any technical issues for your customers. Thanks.

*edit: It's been an hour later. I checked the order status and they have not even place a designated driver for this order. I called over to the restaurant to ask and it seems like they did not even see the order / put the order down to cook.

TO MANAGEMENT: please see to this issue because if you decide to not go on grab/foodpanda at least fix your online system. Going forward if you do not want to lose to your competitors and lose out on your customers I suggest you focus a bit more in improving your online platform.

Attached photos: you can see that I ordered at 12:27pm and at 2pm after I called they only started...

This was my first time visiting this restaurant. That being said no staff was helpful enough to explain the steamed groundnuts were CHARGEABLE. They kept it before giving us the menu card, afterwards they tell us it is 3.80rm. So are the wet tissues 1rm.

The manager was also very rude, arrogant and was not helpful at all. (She supposedly explained to us but she did it after we ate it which was useless tbh) but if she was a bit more sensitive and empathetic I don’t really mind paying for those items, but her terrible attitude was just outright disrespectful and rude.

If you are going to charge for things DO NOT GIVE IT TO YOUR CUSTOMERS as soon as they sit. Explain to them that everything is chargeable and then proceed to keep it.

About the food: I can’t say that this is the best Chinese food I have eaten. I have been to many other restaurants and tried similar dishes. This restaurant was just a pricey option in my opinion.

I don’t know if this was out of racism or this is how all customers are treated but I really felt unwelcomed.

Honestly will never recommend this restaurant to anyone because of their...

I think this shop is very suitable for celebrating someone birthday since their service is really good. This restaurant also provide a comfortable environment. Their music and light will let you feel relax and enjoy it very much. All of them are polite always give us the best service. Their food oso have their standard and the price is still reasonable as a high standard restaurant. Therefore, I think I will come again to celebrate my parents anniversary next month at this restaurant after have the experience celebrating my mom birthday here. I think this shop is very suitable for celebrating someone birthday since their service is really good. This restaurant also provide a comfortable environment. Their music and light will let you feel relax and enjoy it very much. All of them are polite always give us the best service. Their food oso have their standard and the price is still reasonable as a high standard restaurant. Therefore, I think I will come again to celebrate my parents anniversary next month at this restaurant after have the experience celebrating my mom...