Lim Kee Cafe — Restaurant in Kuala Lumpur

Dear Han Loong,

Kindly clarify which party should filter their comment - we were merely offering a suggestion, punctuated with anecdotal evidence based on our experience at your so-called establishment. Didn’t see the need to comment on anyone’s intelligence, but here we are - a new low in standards for customer service.

Given that the staff in particular was unable to answer our question at the premises, could you please explain why 3 pax from the same household are not permitted to combine chairs/tables? Whilst other standalone tables had 4-5 patrons seated with zero social distancing?

FYI there is the option to delete a review if one is so concerned about negative ratings and/or allergic to constructive criticism. No need to frantically compensate with a 5-star post and a poorly-written, insult-filled reply :)

TLDR for other users; Horrible service (notably similar sentiment in reviews apart from mine) Limited menu Illogical SOP enforcement

Plenty of other cafes in KL more worthy of your patronage with top-notch...

Went there with my fiancé on a Sunday morning and after several minutes of waiting at the counter - which had 3 people behind it and not one even acknowledging us - we ordered and paid for 2 polo buns and 1 latte. We sat at the other end of the cafe since that was the only space available.

Despite them having about 5 staff at the counter, the latte took 20 minutes to arrive. Halfway through drinking the coffee, a family of four came and sat at the table next to us. Within 10 minutes they were served their coffee and toast while we were STILL WAITING for our polo bun. We were about to get up and leave when just one bun arrived…after another 20 minutes (at this point there were still about 5 staff behind the counter) we asked after the other bun. No apology was given from the staff, just a curt “it’s on the way”. We walked out without getting our bun that we paid for 5 mins later.

For a place that only seats about 30 pax and has a ratio of 1 staff to 5-6 people, their “timeliness” made no sense. Never...

As guest of Tian Jing Hotel, I get to try their drinks (was happy to pay and try as I thought the complimentary drink was just for first day). I must say the menu selection is very generous!

Drinks were really good quality for a cafe! I personally liked Hojicha and Matcha Lattes but their coffee was equally good and smells nice. I really really loved the Coffee Rum Cheesecake where the coffee jelly inside is like taking a sip of of Rum itself. When I was there they have 4 different alcoholic cheesecakes and I so regret not trying them earlier! Price wise it is at Cafe standard. But hey, at least the quality is truly worth the money and tummy space!

Nice ambience away from the heat of street. Nostalgic feel and they have big and small tables around. I sat there one afternoon and I observe that they cleared the tables soon after people leave. They also sprayed and wiped it clean so the tables are always ready to seat next group of customer. Prompt, nice and helpful...