Plan B @ TRX — Restaurant in Kuala Lumpur

Visited Plan B in TRX today with 5 other colleagues. We just moved into nearby offices and this place came recommended in having good food and service. My experience was extremely disappointing – quality of food was disappointing, timing of the food was awful and the attitude and behaviour of the manager Yu An was a disgrace. We ordered : Godfather, Sally’s Salmon Sandwich, Eggs My Way, Km Heong Sifu, Golden Sarawak Laksa and Buttermilk Chicken Carbonara. The order was made and processed at 12.24 – and the Carbonara came within 15 minutes which was promptly followed by the Godfather burger. As we were with colleagues, we waited for the other meals to arrive (reasonable to think that there would be some co-ordination in the kitchen). It took another 10 minutes for the Laksa to arrive and a further 10 minutes for Heong Sifu to be served. By this time, the Carbonara and Burger had been sat for over 20 minutes (35 minutes in total since ordering) and still no signs of the 2 items which should have been the easiest to prepare – 1 x smoked salmon sandwich and 1x scrambled eggs on toast. Being frustrated, I approached the counter to follow-up – counter staff were unaware of the status but apologised. The manager was made aware of my dissatisfaction but rather than try and explain the situation, stayed in the kitchen in hiding. I could see him start cracking eggs for the egg sandwich – I doubt this would even have started had I not approached staff. This was embarrassing – this was supposed to celebrate a team event in a new office and this is an establishment which made no effort to provide acceptable service. RM 190 for the food which was cold for everyone (bar the 2x sandwiches) – a bad experience for everyone who...

Worst cafe ever in my life...the cafe only have 3 table with cust but we got ask to wait for the table that still have customer eating...cafe is hott even at night..service was out..public holiday only 2 worker work at the front??1barista 1cashier/server/cleaner?(most of the staff take mc???)...menu need to see and order online and all of our member cant open the menu bcs the line suck...ask worker to take our order..take too long to come to our table(only 3/4 table have customer and they all start eating already)..they also proceed to go to other table first ...matcha rm18 is a big matcha-lah for me...didnt taste any matcha at all only can taste the milk..i see got people complain about matcha bfr..its looks like you guys didnt take its serious at all..very dissapointed...milo frappe for rm18 too and deco only with 1pcs of hupseng biscuit?is this roadside stall...drinks ready to be served more then 10minute but the waiter still didnt send it bcs busy prepparing other things for table that people didnt even seat..we are the last cust that go inside the shop that time...our brownie also served very latee..we all thought its going to be special bcs it take so long...but all i can see is they just take brownie from chiller and put ice cream on top only...the brownie is not really good too..verry dissapointing bcs i always see people post about this cafe on tiktok..we come all the way from johor..waste our time of waiting..didnt take any pic bcs of...

Initially, we wanted to eat at a kopitiam nearby, but it was packed, and we were in a rush. That’s when we spotted Plan B. Breakfast at Plan B was fine, though the prices were on the steeper side, especially considering the number of eateries in the area - eggs on toast cost around RM18, and the small breakfast was RM28. However, this cafe is a bit more ‘atas’ compared to a local kopitiam or mamak, so it’s not exactly fair to compare the prices.

While waiting for our food and drinks, I checked the reviews and saw mixed opinions about the quality and value, which made us a bit concerned. Thankfully, when our food arrived, we were happy with both the presentation and taste. The portion was actually a bit too much for me, and I couldn’t finish it all. The coffee, priced at RM12, was served in a small glass, while the lemonade came in a standard-sized glass for RM15. From the menu, it seemed like there was only one size for coffee, and I’m unsure if we could request a larger portion. If we were catching up with friends over coffee, we would probably need to reorder, which isn’t ideal.

Overall, we had a good breakfast, but spending almost RM100 for two wasn’t really in our plans on that day, especially when there were many cheaper local restaurants and...