ZUS Coffee • Lot 91 KLCC — Restaurant in Kuala Lumpur

The most sluggish, slow and rude outlet among all the ZUS outlets. I went to this Sapura outlet on 8.Jun. 25 at 16.40 pm to buy a cake. We stopped for the first time but found no staff at all. So we assumed the staff had gone out to the washroom. We went to the Mesra cafe for a while and returned to this Zus outlet hoping that the staff would be there. But unfortunately the staff was still not there at that time. So my friend called hello.. Hello and suddenly a staff came out from under the cashier machine, snorted followed by a very angry face. Once I saw the angry face showed by the staff, so started to say, adik senyum sikit. But she still had an angry face. When I had made the payment I asked if her name was SUHAILA BINTI SALMAN? She replied that it was not my name. And I asked what her name was and she said her name was HANESYA. For me the management should monitor the CCTV of this outlet. From there you will know how your staff work. If she is a good staff she suppose to be more responsible, first, she will come out when she hear a customer coming instead of waiting for someone to call. Train your staff and make changes since your outlet is in the middle of the city. Beside your outlet service is teribble, your staff attitude also worse. They can make your customer become annoy and angry. From the reviews, many people have complained but I think the owner, manager or management doesn't care about the bad reviews of this outlet. The service is bad, the staff attitude is bad, the drink they make is not even tasty, tasteless and different from other outlets. Don't waste your money for this outlet....

Worse staff ever!!! One of the staff members at ZUS Sapura Lot 91, named ULFAH , was extremely rude. I tried to order my coffee for pick-up through the app, but I couldn't find the outlet name. When I asked her, she responded rudely without even looking up from her phone. I couldn't hear her properly, so I asked again, and she ignored me. On my third attempt, she answered in an annoyed tone. When I eventually found the outlet name on the app, it showed as closed. I asked her why, and she replied, 'Oh, because there were too many orders earlier,' again without making eye contact. She didn't bother to inform me initially that they had closed ordering through the app, leaving me confused and feeling disrespected.

ZUS Sapura Lot 91, please teach your staff proper manners and customer service. You lost a regular customer this morning due to this experience.

To that girl with the rude attitude, trust me, that behavior won't...

I find this location convenient since it’s close to my office. I ordered a set of four, including curry puffs, via the app and went to pick it up after 15 minutes. When I arrived on October 8 at around 10:30 am, I asked the staff member if my order was ready, but she didn’t respond. I asked again, thinking she might not have heard me, but still received no reply. She seemed quite unhappy to be there; maybe the orders were overwhelming, but that should be a good thing, right? A little smile doesn’t cost anything. Ordering coffee from a barista with a sour expression is not enjoyable. The coffee was great, but the staff’s attitude could really use...