Texas Chicken Plaza Merdeka — Restaurant in Malacca

I visited Texas Chicken Plaza Merdeka around 12am for takeaway, and what I experienced was beyond disappointing — it was disrespectful, careless, and totally unprofessional.

The female cashier on duty was lazy, rude, and completely disinterested in her job. She barely acknowledged me when I placed my order, and even worse, started gossiping about my order right in front of me with another staff member. That alone already shows a shocking lack of professionalism.

After preparing my food, she didn’t even bother handing it to me. She placed it behind the counter and disappeared to the back to continue chatting. I stood there waiting for nearly 5 minutes, thinking my food wasn’t ready. Only after I asked did she finally say, without any apology, that it was done — and she said it with a dismissive, couldn’t-care-less attitude.

When I asked why she didn’t inform me or give me the food, she ignored me entirely and just walked away again. This is disgraceful customer service. No customer should ever be treated this way.

If your staff can’t be bothered to do their job, then they shouldn’t be working at all. Customers are not there to tolerate bad attitudes or wait around like fools while your cashier is busy gossiping. Texas Chicken needs to take immediate action — train your night shift staff properly or replace them. I will not be returning unless I see serious...

I came in late for supper, looking forward to a good meal — but unfortunately, the service was very disappointing. The staff on duty seemed disinterested and did not acknowledge me when I was ready to order. They were just busy with their own tasks.

One of the staff, Elyana, didn’t smile or show any warmth during the interaction. Even when I said “thank you,” there was no response. It felt cold and unwelcoming.

It’s truly disheartening to experience this kind of service. I expected more — especially in Malaysian, where hospitality is usually a strong point. Even if it’s late, guests should still feel acknowledged and...

,I ordered through grab and my order was not complete, i then called them and mintak hantar the rest to my hotel (im from KL,im on a work trip) and the staff from texas chicken sent the food so late i fell asleep (it was almost 3am,i ordered my food at 12am) when he reached my hotel i was already asleep and i saw he posted on his whatsapp status quoting ‘customer sidai macam taik’ with a video of my hotel lobby🤷🏻‍♀️ pls get better staff texas chicken, if u got my order right the first time ur staff wouldnt have to do a second...