Maison Kayser — Restaurant in Mexico City

Food and coffee is delicious, but the service I experienced was very unprofessional. The cashier was constantly greeting me, asking what I wanted, and then turning to chat with coworkers and ignoring me. I repeated my order 4 times because she wasn't paying attention.

When I asked a question about the menu because I apparently misunderstood a combo item, the cashier didn't answer me, she just called back to the kitchen and started laughing about the "gringo who didn't know what he was ordering". I speak Spanish, and had been ordering in Spanish up to this point. She never clarified my question, she just cancelled the order and disappeared into the back. Another worker had to take my order from the top at that point. The food was good, but I never got the clarification I was asking for, so I ended up just settling for food that I didn't really want; it was just included in the combo.

If they had just explained up front, "oh, those items aren't included" I would have been fine, but instead the lady just laughed with her colleagues, disappeared, and I was left confused, frustrated, and just wanting to leave...

We sought out this cafe because we are a fan of French baked goods. The pan au chocolate (chololatini), pan de muerto and another pastry which I forget the name of were all excellent as was the coffee. Highly recommended if you are looking for French style pastries and excellent coffee. The place is small though with only a sort of bar with seats along one side...

Me encanta este restaurant, he ido a varios de ellos, casi siempre al de Tacuba, al del aeropuerto, al de Lindavista, reforma, etc.., pero ahora estaba más hacia la plancha del zócalo y no quise ir hasta el otro, estaba esperando a que me entregaran algo... El problema fue que gasté lo mismo que en el otro pero con un pésimo servicio, primero la barra en dónde comer estaba sucia y nadie la limpió, lo hice yo misma, cuando me entregaron mi comida ni siquiera para llevarla a la barra... esperaban que yo me parará por mi bebida, luego por mi comida y luego por mis cubiertos, los cuales eran desechables. La actitud del muchacho que atendía súper cortante y grosera. El platillo que pedí me lo dieron caliente por fuera y frío por dentro así que tuve que pedir que me lo recalentaran. En fin si quieres comer en el lugar mejor ve hasta Tacuba, ahí si te atienden bien comes tranquilo, tienes una linda vista y hay baño para asearte, porque en...