SOTTO Pizza Kadijksplein — Restaurant in Amsterdam

I live across the street so I have been client of this place for 9 years. I always take the same, margherita gluten free: it was in the years excellent. Let me tell you, since they changed management I don't recognize the place anymore. Today we hit rock bottom. The glutenfree pizza was of horrible quality, chewy and similar to the one of the supermarket . There were 3 pieces of mozzarella and some burned basel. The chewy dough was undercooked so I asked to cook it again because it was not good. They brought the same one, which in the meanwhile was cold and so rubbery that I could not use the knife to cut it, I cut it with the hands. All this in an not existing service outside. They have the Q R code and they make you pay before, so no one comes to serve you. I had to go with the pizza inside to ask to cook it more. And no knives for the pizza as well (also for that I had to go inside). When finally I saw a waiter outside and I complained he said that he didn't dare to take my complaint inside (really?): only thing to do was write a review. The manager was nowhere to be seen and the waiter didn't care enough to call him outside. So: zero service, cold and chewy pizza, ingredients of discount quality and all of this for 16 I repeat 16 euro. The glutenfree pizza before was totally worth the price and the service friendly and so warm . But this...you need to be evil or a thief to charge this price and not to care about people sitting in the cold outside with a supermarket pizza. I don't know if there are still people from my country inside making pizza, and which kind of amateur management runs the place, but they should be ASHAMED to serve this horror to people, especially italians like me. I used to love the place, I brought in the years countless groups of friends. What the hell...

The only reason this place pulls crowd is, it is at prime location and with closures people don't have choices in nearby area. The pizza was mediocre for amount of price we paid. Staff was unmasked and had no regard for customer safety. In spite of official lockdown, they didn't mind customers eating and drinking inside restaurant and were overly enthusiastic about ignoring and insulting customers.

The host was nice and all in the beginning, but after we placed an order and went to them to ask how long it's going to take, he completely ignored us. We waited for 30 minutes for our Pizza Margherita, then only to see them hand it over to other couple who came in and placed order just 5 minutes ago. When we asked about it, they rudely said, just wait - we can't do anything - So much to treat customers like a trash once they paid.

Pizza was mediocre, nothing special about it for the price we paid and wait we had to do. I see this place mostly pulling in tourists where they don't care whether person is going to revisit the...

Good Naples style pizza in a nice location and space. Like most good neapolitan pizza, the flavor and consistency of the dough and crust has a 5 minute half-life once it leaves the wood fire oven, meaning you have 5 minutes to eat it before it goes cold and tastes half as good. This is when the dough is crispy and slightly charred yet still gooey while it's hot, almost like a fresh hot pancake.

Comparing Sotto to other Amsterdam pizzerias, I'd say Sotto has better dough and tomato sauce than De Pizzabakkers, but De Pizzabakkers has more exotic topping combinations that can offer more overall flavor compared to Sotto's more traditional toppings. Pizza Heart can at times be more enjoyable than Sotto, but Pizza Heart's dough is perhaps not Neopolitan style and is never as consistently good as Sotto. And none of these pizzas travel well as takeaway, if you want to experience them at peak fresh-out-of-the-oven flavor...