Vlaamsch Broodhuys — Restaurant in Amsterdam

HORRIBLE SERVICE: one of the worst I've had in this country. We know that the overall standard is not high here.

Ordered two coffee, a croissant, a savory pasty and a scone when we sat down. Everything came except for the scone. We waited, and waited for 20 more minute. Already ate the croissant but the scone was still not here. Then asked the server. He said they were out of scones. Don't you think we should know about this when you find out??? Fine, mistake one, then we ordered the savory pastry instead. He apologized and said will bring the pastry. Then we waited and waited. At this point, the patience is almost gone. We decided to leave. The server saw us leaving but he didn't stop us. Not even acknowledging that the savory pasty is still missing. Mistake two.

Got the bill, the savory pastry was on the bill. Told the other colleague that we waited 20 min to find out the scone was out, the savory pastry never came. They said that it was a miscommunication. What kind of stupid miscommunication is this? The staff was so incapable that they could not handle an order, nor communicate when an item is out. When complained, brushed the mistake to "oh, it was a miscommunication". He was not able to clearly give an explanation of what went wrong, at the same time felt defensive. There was no compensation either. His attitude was not apologetic at all, felt like he's way too proud to apologize. Mistake three.

Absolutely ridiculous, and unprofessional. Horrible hospitality. It was so bad that it's almost laughable. We were shocked at how bad the experience was.

Honestly, interacted with the two staffs there. Didn't think they care one bit. Probably don't even want to be there themselves. So why bother.

Would not recommend. Would...

We had a delicious brunch that set us up for the day in Amsterdam. While it was neither the fastest food nor cheapest food in the world, the sandwiches we ate had really interesting (and creative) flavour combinations tasted nutritious and were restorative, a counterbalance to the previous evenings’ pancakes. sandwich is the same word for the thing I make in the morning to take to work, or might buy in a supermarket, and what I ate at the Broodhuys. But that is the only thing that’s common because every ingredient is of another level (to be fair, my sandwiches would also be better eaten in that environment, served on wooden boards, while on holiday but the difference is still night and day). if I lived nearby, it would definitely be a favourite treat.

The kids’ had more typical fare but loved their’s too.

I wouldn’t normally spend so much on what’s basically a sandwich but… i was on holiday, it was much cheaper than a crashingly dull and stale hotel breakfast, it powered us through to dinner (save for a few snacks), and it brought back happy memories of elaborate Belgian lunches too.

I had the boerenkipsalade. Others had the klein ontbijt, rilettes van makreel, and one of the...

Ridiculous, we went to have a nice sandwich but the experience wasn’t good, party of 4, 3 of us ordered sandwiches and 2 beers, we were spending money. One of us, my daughter, has Celiac Disease, gluten allergy so, she went to a special Gluten Free place to get something she could eat, when she got out her soup we were told she couldn’t eat anything from outside, totally understandable if we were not ordering anything but, M hey 3 of us were paying for our lunch, we felt unappreciated and not humanly treated, what a shame since the sandwiches are good but makes you not want to buy anything there ever again!! And on top of it all the waitress told us”good for you, you saved 50F”, WHAT!!! That wasn't the point!!! Oh and before I forget the toilettes were disgusting, pay more attention to the cleanliness, it makes you think how clean everything else is!! Super bad experience, wouldn't recommend it!! They sent us walking outside and told us we had to find somewhere to eat in the rain. WHAT!! That managemnets needs to train theur staff in special circumstances like...