McDonald's Britomart — Restaurant in Waitematā

kiosks - don’t work properly, i redeemed an offer and when i clicked to complete order it would always take me back to the full menu to order more. i trued redeeming the offer on another kiosk but it said i had already redeemed the order even though i hadn’t completed the order & paid for it. i ended up just purchasing my meal (b&e combo with a small hot choc + hotcakes and an extra hash on the side)

cafe - while my order was made within minutes of me paying, my small hot chocolate seemed to be taking forever. i understood that since it was the morning, it was their busiest & so i waited for my number to be called out. my order no. was in the 150s & by the time the cafe was in the 170s, i went up to the counter & told them i was still waiting on my small hot choc. the guy directed me to the cafe & i once again asked the lady who was making the coffees if she had my order. she didn’t look at me & just replied “i’m making it now”. she then proceeds to call out the order numbers & at this point, i still hadn’t eaten my food as i wanted to begin eating when i had received my small hot choc. i was infuriated and so i decided to begin eating & see if they would end up calling my number. by the time i finished my meal, my small hot choc hadn’t been served & so i missed out on it. i didn’t go up to ask for a refund because it seemed like it’d be a waste of even more time & not worth it. so i vowed that this would be the last time i come here to order maccas.

so unprofessional & slow - it’s fast food not...

Shocking Service! It was 1045am I wanted to use my AP Coupon for 2 Hash browns. The offer was only available from 0500-1100am. When I presented the AP Coupon I was rudely told "You can't use that" when I asked "Why not as it was within the time frame for the AP Coupon" I was told " Oh the System is down and not accepting the AP Coupon " When I said " Ok well I should still be able to have 2 Hash browns for $2.50 can you adjust this please " The Staff Member grunted at me and said " Oh what's the Code" I gave my phone to show the Code and hey what do you know The Code from the AP actually worked!!! I also asked for a "Large Flat White with One Sugar" upon getting my receipt I noticed it said "2 Sugars" I went over to the Mc Cafe and told the young lady "It's meant to be One Sugar not Two nor had I asked for Two" with that the Young Lady made my Coffee. It was undrinkable it was bitter and awful tasting,I was not able to drink my Coffee and therefore I had to throw it out. If I had the time I would have gone and asked for my Money Back upon the Coffee as I had to throw it out. Please note I do-not live in Auckland I live in Christchurch I was on Holiday with my Partner, this whole experience has given me a very bad taste in my mouth when it comes to McDonald's Britomart. I would not recommend this Store to anyone. The Staff don't care,they don't listen to what you order and do not make you feel at all welcome being a Visitor in Auckland City. Regardless if I live there or not this is...

It's untidy not clean small flies where the rubbish was bins were over filled and stinky 😩 the cafe area where they do coffee honestly was disgusting it logically was not wiped! My food was not good my daughter found a piece of wrapping paper inside our burger mixed with mayo my milkshake was a strawberry they served me only vanilla ice cream inside with milk that was honestly disappointing!! You pay $4.50 for something and didn't get it so I had to walk back to the front counter and they changed it for a chocolate shake which was ok, my entire meal went to the bin this is so far the worst MacDonalds ever!!! I know they are busy I understand but for a hospitality standard I really do think the council or health and safety board for MacDonalds in New Zealand need to seriously check on this MacDonalds the cleanlinessis is so disgusting and needs more attention!! when it comes to my kids and food we buy outdoors I take this so serious!! It's unsafe to have paper wraps mixed inside burgers that just shows what inside of this MacDonald look like and someone needs to do something about it!! I highly recommend people to start checking orders before walking out especially inside the burgers and milkshakes to see if you get what...