S&R New York Style Pizza — Restaurant in Pasay

Absolute embarassment. My wife and I ordered take out from here and we paid with Maya, an acceptable form of payment that is even displayed on their counters. Even though the money was deducted and our meal was paid for, they refused to serve us because their system was down and they could not confirm payment on their end. We had reference numbers and confirmation of payment that we showed them but that was not enough. Then they proceeded to ignore us while we were forced to wait. It has been over an hour as I am writing this and in the end they served us food they packed an hour ago. To top it off, the cashier told us to not use Maya in the future. It is literally a form of payment that is accepted by your establishment, how can you say that to a paying customer? and how can an customer service rep say something so inappropriate to customer? Easily some of the worst customer service I have ever...

This place is more of a joke than a restaurant. The food quality is acceptable but the staff makes that a mute point. We live nearby and have visited here many times. Unfortunately each time we visit the items we order are either not available or we are told there's a 20 to 30 minute wait. It's obvious when we walk in that they don't prepare chicken, fries, or pizza far enough in advance. So we wait, and wait, and wait. We've tried to speak to a manager but no, no manager. We've explained about how they should try being prepared for the busier times, but still, nothing is done. We've given them enough chances. No more, we...

This is a great place to have a pizza, whether you just want a slice or a whole pizza! If you want to eat there, there's also some hot sauce available (though I chose takeaway). They had somehow forgot to shout my order after it was finished. So my pizza sat on the shelf for a while until I got up from the chair, that's when they suddenly shouted my order and gave me the pizza box that I have been looking at for a while. Though the pizza was still hot and delicious! For 713 pesos we got a huge pizza, and me and my gf got full! If you're in the Newport area and you want a pizza, this is the...