Jeronymo Estação do Oriente — Restaurant in Lisbon

Food is good and the atmosphere is great if you wanna come here to work or just grab a snack. However I don’t know if they are understaffed or if the current staff is not very well trained, but there is always a confusion about who is on the cash register, who is cooking, who is cleaning… which results in service delays and sometimes there isn’t even anyone at the cash register because they had to step out to go do something else their coworkers were supposed to be doing. Which is something I can’t understand? How are there like 5-6 workers per shift and there isn’t one ALWAYS doing the cash register? Results in long lines and confusion about the customers orders. Also some staff isn’t necessarily very friendly 😬

Anyways it’s good, but definitely needs to train or organize their staff better because...

Unfortunately low rating. The coffee is priced like a speciality coffee shop, but it is very far from that in quality and flavour and is absolutely low, dark roast with bad foam, for 4.5 euros a large cappuccino is a rip-off. The pastel de nata is also poor quality, the cream is lumpy. But the cherry on the cake was that the barista threw me and my wife and our little dog out into the street, saying that we can not sit with the dog, but there were no signs on the door, as well as at the entrance no one told us that the entrance is prohibited, it was said at the cash register after payment. At the same time it was raining outside! Of all cafes in Oriente we trusted this one but we were totally...

I got a very very dry sandwiches. I couldn't take a picture because I didn't have my phone with me. But I wouldn't give it to my dog ​​either. Only the middle was edible, the edges were rock hard, it could have been several days old. Meanwhile, I watched as they brought out a very looks good sandwich to the couple next to me. They didn't even bring it out to me, I had to balance it with my tray. Well, I don't recommend it to anyone. I was nice, I don't know why they treated me like that. This is my first bad experience at lisbon, everyone has been very...