Roman's Pizza Fourways — Restaurant in Gauteng

I ordered a 4 in 1 large Pizza from Uber Eats. The Pizza was such a disappointment! The slices of bacon were cut too small, burnt and the dough was undercooked. I decided to take the Pizza back to the store and was told they cannot refund or replace the Pizza as I've ordered via Uber Eats. I understand that's the policy. My biggest frustration regarding this matter is that I paid for the Pizza and DELIVERY, I DROVE all the way to the store only to receive a very nonchalant service from the employees who actually made the Pizza. If they made the Pizza up to standard, I would not have found myself in this situation where I had to spend more money to buy something else as Uber Eats will only refund me in 3-5 working days! The quality of the Pizza was awful!! And the service was just as awful. No remorse or empathy for a customer who was inconvenienced, drove all the way to the store because someone did not do their job up to standard!!! Pathetic!! Never ordering Romance Pizza...

I order online for a pickup in store 15 min later got there payed and sat down to wait for the pizza's. I sat and watch the rack, 2min after payment there was two boxes on the top of rack I ask if Pizza is finished, Rude lady said to me I will call you when ready 😱 I told my patner but our pizzas are ready it was quite, So I sat and watch 2 stuff member check those pizza, Half an hour later a kitchen stuff check those pizza then she ask the lady who I asked then she read it out, I was pissed because I sat and wait.The pizza was ice cold. I said but these are cold she literally just look at me and said it happens. This is the worst service ever no wonder its always quiet there. And I'm seeing this franchise are recognised as a rude stuff nothing is getting done but they messed with the wrong person I'm reporting this to head office they losing money because of rude stuff. Stay far away from this store you will be...

Never have I ever had such a traumatizing service experience at any food outlet before. First of all, we could not choose a small and a large pizza, without romans charging us double for each. Second of all, the girl serving us (mbali) was pestering us into buying more and more products, she was making fun of us and making a lot of noise. After this she proceeded to grabbing my hair from over the counter saying she liked it to try to be funny and friendly, of which she actually pulled out two of my braids. We were so looking forward to eating some pizza, But after this we were more than done with the lack of professionalism and ended up giving the pizza away to a guard outside. I hope this review is taken seriously and responded to.

If it were for me, I would not even give a star, instead I would rate this 0 stars for this horrific experience at Romans pizza...