Pizzería Vesuvio — Restaurant in Madrid

Wanted something warm and quick, decided a pizza would be nice. The smell of pizzas from the open window was enough to tempt me inside. The place was busy and it looked like a good choice at first however, I was massively disappointed by the quality. The pizza base was not good, the salami was not good, the cheese just fell off the pizza base along with the salami topping….the result was a very greasy pile of melted cheese. Disgusting pizza to be frank and I have no idea how this place gets so many 5* ratings - clearly few of the people have visited Italy and had real pizza. Also I didn’t like that they served pizza on a piece of wood. If I’m eating at restaurant then is it too much to ask for a real plate??// Prices were reasonable and the staff were pleasant. Seemed that most people around me were having pre-party pizza whilst drinking coco cola from the can, not caring about quality of food they were eating. Maybe that’s the type of customer this place is for. I know it’s not for me, I won’t be back. By the time I left it was uncomfortably overcrowded and people were stood blocking the entrance/ exit. Places for seated eating is limited, some bar chairs at the counter only. When I arrived at my hotel I realised that my clothing smelled of cheap food, also disgusting. The smell lingered for ages and I only escaped by having a shower and putting clotting to the laundry. The pizza place is NOT recommend

Edit: The reply from the restaurant missed many of the points in my review. Pizza in the oven is a wonderful smell, so is the smell of BBQ meat, bread baking, toast with butter, cake baking etc. but restaurants don’t normally smell of the food they are offering and diners don’t normally go home with the smell of what they ate on their clothing. It means one thing, poor or no ventilation. I’m guessing that the open window was the main method this restaurant uses for ventilation. I’m sorry if the word “disgusting” hurts the feelings of the restaurant but it is my opinion on the quality of pizza they serve, and far cry from what is served in an Italian pizzeria….or even a frozen pizza from the supermarket. The reply didn’t acknowledge that the cheese drops off the base in a greasy mess, which should never happen with a “real” pizza. My comment on the cliental is perfectly legitimate, it helps others understand what they can expect if they choose to eat here. The plastic plates make it worse, they were cleverly disguised as wooden plates. Who wants to eat off plastic - not me. A real plate such as porcelain or ceramic is the preferred material. I can only conclude that, on the basis of my experience and the reply from the restaurant, that this place offers a low quality dining experience and if “10,000’s” of people enjoy that, well it’s their choice to spend their time and money at this restaurant. I’ll be happier to enjoy...

I am giving this place 2 stars only because the pizza is good but not enough to make up for the rest of the experience. I ordered my pizza on the glovo app for pickup after looking it up and seeing that it had a high rating & good recent reviews. When I arrived there were a few people in standing around the pickup window and I was waiting to see that they had all been helped before stepping up to the counter. As I was waiting a man walks up to the area and seems like he is about to go up to the counter without asking or waiting to see if everyone had ordered/been helped. When the person currently being helped stepped away from the counter I tried to walk up before the man and when this happened the employee behind the counter told me he was going to attend him first (with no explanation) and when I said I was there first he ignored me. I stepped aside and when I went up after the man the employee proceeded to tell me that I need to wait in line when there are people in a very derogatory tone and again I responded that I was in line before the man got there. He gave me no response to that. He could’ve explained that the man he had helped was here earlier and walked away (if that was case) and he did not realize and/or offer an apology for the confusion. When I said I was picking up an order and showed my glovo code to him he said well it’s not ready anyway you have to wait (and it was already past my pickup window that it was supposed to be ready for at this point). Just for him to call out my number seconds later which I didn’t even realize at first because he told me I’d have to wait. At minimum he did not have to be so rude and speak to me the way he did. I was so upset with the encounter I barely wanted to eat my pizza anymore. I wouldn’t recommend this place to people who expect at least the minimal decent treatment but if you don’t care about service the pizza is good enough to recommend at least...

Best pizza I’ve ever had! Me and my brother came into the pizzeria because our hotel was nearby and we noticed it had a really good review. When we entered, they greeted us kindly and gave us the English version of the menu when they find out we couldn’t read Spanish. We ordered the mozzarella & tomato pizza, 1 for each. We waited around 10 minutes then they served the pizza to us, fresh, since it came right out of the oven. We took a bite and we felt like we were in heaven. The pizza melted in your mouth, and it wasn’t very hot, but hot enough for us to endure. We finished it all within 10 minutes, we couldn’t stop eating because it was so delicious. They gave us the check and a sweet treat and we told them how this was the best pizza we’ve ever had (and we’ve been in Italy!), in which after they thanked us appreciatively. The place was a bit small, but it felt really cozy and the salivating smell of pizza was sufficient. Will definitely go again If I...