de tokio a lima — Restaurant in Palma

As long-term residents, we have visited De Tokio a Lima regularly over the years and recently decided to take our house guests there for lunch. Sadly, this experience was far below what the restaurant’s reputation — and prices — would suggest.

From the outset, one of the female staff members (manager/hostess/concierge) was notably unfriendly and never cracked a smile. Another member of staff was overbearing, commenting unnecessarily on our bags and the need for one of us to take a business call.

The real problems came with the food and service. Although we were only a party of five and ordered a starter, two shared salads, and main courses to be served together, the first dishes did not appear for over an hour. Service then dragged on for another 90 minutes. Even more frustrating, other tables who arrived later than us were served the same dishes well before ours. Clearly, there were issues in the kitchen that day — but they landed squarely on our plate and not on that of the serving staff. Unfortunately, rather than offering a proper apology or reassurance, the situation was left to fester.

To make matters worse, one guest was given the wrong dish. She assumed it was battered scallops, but it turned out to be shrimp — something she does not eat. The waiter remarked, “Well at least now you know what shrimp tastes like!” What he may have thought was wit or flamboyance was in fact dull, dismissive, and rude. Despite assuring us we would not be charged for the mistake, the dish was still added to the bill. When I pointed this out, he waved his hand dismissively and finally removed it. Another dish failed to arrive altogether, and when it eventually did, it was again the wrong one. One of our guests ended up with no proper meal at all.

This was not simply a matter of delays or mistakes — it was the attitude. No one offered a sincere apology, and we were made to feel like an inconvenience throughout. The contrast between the reputation of the restaurant and the reality of our experience was striking. In Japan, customer service is defined by attentiveness, humility, and respect — this was the complete antithesis.

The only positive note was the friendliness of the staff on the door. Inside, however, the service was disorganised, ungracious, and far below the standard one would expect from a restaurant of...

My husband and I live on the island , about a 4 minute walk from your restaurant. We have dined at your restaurant 3 times, always greeted warmly , when we have visited we have not had a bad experience. I called a few days ago to inquire about whether I needed to make a reservation for the bar as I was considering going on Saturday to have a tardeo for my birthday with another couple. I was told over the phone that for the bar it was on a first come basis , no reservation required. No other information was given. When I arrived on Saturday the gentlemen at the front desk barely greeted me and one said he had to inquire about availability on the terrace., when he hung up , in a very dry and unprofessional manner told me the bar was not serving and could not receive us. this was close to 18hrs. Not a mere apology after I explained I had called specifically to inquire about a reservation so that I could make it online, no one ever told me the bar closed at a designated time. Needless to say we left and went to another restaurant , where we were greeted with courtesy and hospitality. I have worked for many hotels and restaurants in the US and I can honestly say it is rather unfathomable that a restaurant would basically turn down business, that a hotel would turn down business. I can understand that a kitchen has a closing hour, but a bar? furthermore the lack of training of the staff at the reception, and the restaurant as well, as it was clearl they gave the instruction to turn us away. This says a lot about the professionalism of the hotel and restaurant in an area where you are competing with other businesses that can offer an amazing service for...

Last dinner of our 6 day stay in Mallorca and it was just okay we would say. €191 for two people and 2 drinks/5 dishes, it was the most expensive meal of our trip and really just fine…

Surprised there was no bread at the beginning of the meal at minimum. No hostess to greet or seat us. No recommendations. Not the necessarily warmest service. Beautiful restaurant indeed. Food was just okay but over priced for what it was…

The person that wrote the following review hit the nail on the head so we will leave it at that:

“We recently visited Palma de Tokio Al Lima and had a somewhat mixed experience. The highlight of the evening was definitely the terrace – beautifully designed, cozy, and romantic. It provided a lovely atmosphere that set high expectations for the rest of the evening.

Unfortunately, the food did not live up to the setting. It was quite ordinary and uninspired, lacking creativity or any memorable flavors. For a place with such an elegant ambiance, we were hoping for some surprises or at least dishes that stood out – but that didn’t happen.

The service was also underwhelming: slow, not very attentive, and there was little effort to make us feel welcome or engaged. No one asked for feedback or offered any recommendations, and we didn’t receive any small touches like bread or an amuse-bouche, which we might expect with a bill of over €250 for two.

In short: a beautiful place, but unfortunately style over substance. With a bit more care in the kitchen and sharper service, it could truly become...