VIPS — Restaurant in Valencia

Ordered 2 dishes. Chicken salad and ½ rack ribs with fries. Drinks arrived and were fine. Salad was great. Ribs, fries and rings came and were cold. Obviously prepared some time ago and then served up. None was edible. Returned meal and a newly prepared meal was brought 5 mins later. This time the fries were fresh and really hot. When I tried the "fresh" ribs they were cold, I mean out of the fridge cold. The sauce was also cold. Meal returned. Awful experience. Server was a lovely young guy. Manager served replacement but didn't come back after....

Well, I got back today, May 8th, and the service is still terrible. I had previously left a five-star review, but I ordered a salad and it was very bad and the other day I asked for a soup to be changed and they didn't want, I think you still have the same inept manager that brought me a chicken dish all burnt. What a shame that you still have awful people working in a restaurant of such excellent quality and especially this franchise that is in the center of Valencia. I am sending you photos of the chicken so you can see that it...

Spotted this vips out of the corner of my eye while on a walk with a celiac companion. From previous visits to another location we knew they have gluten free protocols for celíacs so we decided to come in. It had been a while since our last visit we asked our hostess Sofia whether they still have the same level of care for celiac patrons and she was very helpful in answering our questions. The restaurant was good and our waitress made our lunch very pleasant. So glad that wherever we go we can look for a vips and know we can get a...