Uncle's Bar, Colombo — Restaurant in Colombo

Long post ahead! One of the worst customer experience ever encountered to the point that we vowed never to sight the place again and this review is so that anyone else planning to go there will not be surprised if the “uncles” talk to you with the most ridiculous attitude.

When we called to make an appointment, the Uncle’s representative sounded so cordial and supportive we actually looked forward to trying this place out. But from the second we walked into the place till we walked out a few minutes later, everyone was so unwelcoming, unprofessional and downright rude.

We said we have a reservation for two and one guy immediately said “if it’s just two, sit at the bar” and I explained how I have a chronic back issue where sitting on backless bar stools rendered uncomfortable. To this, he scoffed and pointed us to a table which had one chair so wobbly which we (two girls) ourselves changed with a less wobbly bar stool which my friend didn’t mind. Being the hosts of the place no one even minded to ask why we are switching chairs even though we were literally the only customers at the time.

We wanted to order some cocktails and realized there was a Happy Hour ending in half hour and we asked if we can have the free ones that come with the drinks once we finish the first round so the ice wont water down. The response from the guy taking our order was “whatever you order within the happy hour , you need to finish drinking within 10 minutes after the happy hour or don’t order if you can’t finish by then.”

We honestly didn’t understand how abrupt and rude they were being at two simple requests we made and questioned as to why and he merely said “we don’t take reservations for just two, it has to be bigger no of pax” and this wasn’t communicated to us when we called earlier where they confirmed our reservation for indeed just TWO!

Honestly at this point given how two guys were being equally passive aggressive we just walked out to one of our usual spots in the vicinity which was definitely the right decision.

So Dear “Uncles”, please walk around to the surrounding restaurants at Park Street and Colombo to learn how positive communication of the hosts with pure hospitality and genuine professionalism can go a long way, even without having Happy Hours or any extra perks to attract...

Had been wanting to try this place out, so finally went a few days ago. I hadnt made a reservation because it was a spontaneous decision. When we got there, only three tables were occupied. We told the server at the entrance that we hadnt made a reservation and asked if they could accomodate two persons. He said the tables outside were fully booked and that they could accomodate us inside. As soon as we stepped in another guy from the bar rushed in and asked us if we had made a reservation. When we said no, he snapped and said, "no tables you can only sit at the bar". He then stood behind us, as if to ensure we'd leave. Since we had planned to hang out for sometime and didnt feel like propping ourselves on a bar stool for several hours ,we decided to leave. Given they newly opened, youd think theyd be far more forthcoming to the customers. I get that we hadnt made a prior reservation and they had every right to turn us away. But given we went at around 1930 and only three tables were taken (those too not fully occupied), the "we are fully booked" felt like such a farce. Even if that was the case, there was a far nicer way of communicating that to thr customer instead of snapping at them and putting them off on their first visit. Really disappointing because I had really wanted to try the place out. Will never go again because there is really no need to deal with their arrogance when there are many other bars in Colombo that welcome customers and understand the meaning of...

Uncle's Bar has become a notable destination for both locals and visitors seeking a blend of Sri Lankan flavors and contemporary nightlife. The bar exudes a cozy and welcoming atmosphere, featuring dim lighting, warm wooden accents, and comfortable seating that caters to both intimate gatherings and lively social events. Uncle's Bar is renowned for its inventive cocktails that incorporate local ingredients. Signature drinks include the "Rampe Colada," a refreshing mix of clarified gin, pandan, pineapple, and coconut water, and the "Island Sour," blending arrack with lemon bitters and burnt cinnamon. The bar also offers toddy on tap, providing patrons with an authentic taste of Sri Lanka's traditional beverages. Complementing the drink selection, Uncle's Bar serves a variety of delectable bar bites inspired by local street food. Notable dishes include cheese toast topped with melted cheese and sour cream, and Sri Lankan street tacos filled with well-seasoned polos accompanied by assorted salsas. Adding to its vibrant atmosphere, Uncle's Bar features live music performances by local artists, enhancing the overall experience for guests. Staff is friendly, attentive and contributes to a positive and enjoyable experience...