Confiseur Bachmann Bahnhof UG — Restaurant in Lucerne

Well, i have a mixed review to give along with a kind of suggestion to the owner about the same through this review. We had a mix of a v good and a bad experience at this place.

First the good part:- Awesome food, Margarita Pizza to be more specific. The senior staff there (at the main counter on the right as one enters the place) was very polite and managing the que in peak rush time very well. She even spotted who all were waiting patiently while some were cutting the ques while ordering in peak hours. The ambience nd quality of stuff was awesome nd this place is highly recommended.

Now the flip side:-

It’s about the staff at the counter behind next to the pizza delivery area the staff standing on the billing counter. I’ll tell the issue in detail in following few lines. I stood behind a lady already at the counter and asked for glass and water. The first reply was that the que was on the other side. Well that was understandable but since another lady was already standing there, I thought it’s an open counter. Well I went to the other side nd told that there was no indication that we have to stand from that side. To this the young lady there replied, well “its common sense” as I’m standing this way, well when I approached from other side neither was she standing at that side plus I took to understand that I’m behind another lady who was being served from the other side. Well then I asked for a glass and water to which the reply was “you have to pay for it”, to which my reply was of course I’m paying for it nd I got my water bottle nd the glass after paying for it. Well for a staff no matter how sincere, at service of customers in first line of dealing to tell a customer about not having common sense is something that is an absolute no no. This is absolute show of arrogance and something that one doesn’t travel to Switzerland to see after spending so much of time and resources. Hereafter I retracted from the spot without a reaction nd I went to the senior lady at the counter nd asked for the senior manager but I was apprised that he’s not available nd she promptly came with me to the junior lady on the behind counter. Well I told her that it was not in good taste nd she should not use such words to any human being nd that I have an experience of 25 years myself in my job nd to imply to me that I lack common sense is not what I would ever take easily. She initially refused but then apologised nd I walked away. All reply’s of that young lady were curt nd rude.

Well I don’t know anyone’s names here nd neither am I interested in spoiling someone’s careers nd jobs. I’m here after all for a holiday nd as a tourist.

But please remember and guide your junior team to be more polite, less arrogant and to Always remember that customer service needs patience nd a lot of self control. The tone and tenor is critical here.

Yes there are all kinds of ppl who irritate the team at times but to imply to anyone on the face value that you lack common sense. Very very sad way of dealing. This maybe racist driven or whatever but I feel those who patronise an establishment must be treated nicely.

Well I’m an educated nd a very well read professional in one of the finest jobs since past 25 years. To get reminded of common sense by half of your age nd way Younger person was quite a poor experience. I felt v sad nd evidently cut off.

Sorry guys here is a one star to the team on public dealing due to one of the team mate.

I wish you all good luck in...

Avoid this Racists Place At All Costs

When I went over to order some bread, I noticed a server in her forties chatting with a customer in German, seemingly too busy to take my order. I completely understood the situation, so I thought I'd wait a bit for their conversation to finish before she would come over to help me. However, I ended up standing there for one to two minutes just waiting the conversation to end! Out of politeness, I didn't verbally interrupt their conversation, but I did try to catch the server's attention with eye contact and gestures to indicate that I was ready to order. She glanced at me a few times and then blatantly ignored me. What's worse, after her cheerful conversation ended, her expression turned sour in an instant. Even after I placed my order and mentioned that I would be paying by card, she rolled her eyes.

Additionally, another young female server appeared midway, and she ignored me too. Initially, I didn't realize she was ignoring me; I thought she simply wasn't working at the moment since she noticed me standing there for like 20 seconds ish as well. It wasn't until a white lady came in that the young server immediately greeted her warmly and asked what she needed.

In summary, I urge everyone not to patronize such places. It was truly disgusting and left a very poor impression of...

*Dissapointing Service and Rude Staff on this branch.- visited July 26, before 8pm 2025.

I'm a fan of Bachman (i'm living in Switzerland) We came here with my family(a daughter and husband) to buy some cupcakes which I regularly do but not on this branch. We always go to the bigger Branch in the Old town which i have good experiences. The branch here near UG Banhoff(trainstation) has very bad service. I'm not sure how they trained their staff here and set the culture. I bought one small cake and and Oreo cookie flavored cup cake for take away and 1 Chocolate With Caramelized Almond. I was having a short nice chat with another customer and one staff just interrupted us asking if we are together with an irritated tone. Mind you, there are not much people during that time..its actually almost empty so no queues at all. I let it pass and just continue with my order and politely converse in German with greetings and thank you saying please and all. The staff impatiently like hurrying us with our orders. No polite greetings, no thank you and no return of conversations from this Girl Staff.Hurriedly she shoved the cakes to and the Oreo Cupcake in the box just tumbled down. The products are good but I was expecting of better service of Bachman specificially this Branch. I won't be coming back...