The Silk Route — Restaurant in Shangani

I am writing this review after a week. Wanted to share my experience on this restaurant. While I was in Zanzibar I was craving for Indian food, found this restaurant with very good reviews and visited this place. Asked them for chat Pata aloo and I received boiled potato with tomato sauce.. was very disappointing. Then o ordered aloo Gobi, asked them to make it more spicy the manager comes to me and said they cannot amend the taste of the food now, as there were a lot of customers and the kitchen is in the ground floor where as the restaurant was located on the 2nd floor. I understood his prob and said it's okay. Ate my food which was average tasting and no where close to Indian taste. And my bill came up to 80k shilling as I had packed for the night. Later after 2 days we missed our flight, and it was time for early lunch around 11 in the afternoon, thought of visiting silk route again. When I visited the place this time, there was no customers apart from a couple in the corner. The manager recognized us, came to us for the order, I asked him in a funny way, if he can make my food a lil spicy this time - his answer was , the chef will not appreciate to change this way of cooking and they said it's always the indians who comes here wants us to change the taste of the food or amend according to them.. my husband was very upset with his answer. We again told him, as the food was very bland we just asked you to put 2 extra chillies or flakes, he said he cannot change the taste. We decided not to have the main course from there and just order for some snacks and leave the place. Then we ordered for samosas, which was not again the authentic Indian samosas but still good. And in sometime I saw a family from Italy came to the restaurant and sat on the next table. They ordered for food, and I saw a plate full if frimes they received, I felt like eating it, called the manager and asked if I can get the frimes, you get it if the main course bill amount should be greater than 50+ shilling. And our bill was 40+, anyway I said I can pay for it. And then recalled just 2 days ago my bill was 80k and I never received it if was complimentary. Then he was like ok fine let me get one for u, and he got me just 3 pieces of the fries where as of others it was served royallu with pickles and plate full of fries. I was not begging him for it anyway, I was ready to pay for it.

I was very disappointed with his behavior, alot of discrimination b/w people. Doesn't change the minimal things in the cusine for the customer. And calls itself an authentic Indian taste which I would 1 out of 5 for the taste and 0 out f 5 for the...

Our dining experience included butter chicken, butter naan, chicken lollipop, and fries. Regrettably, the butter chicken lacked flavor and was disappointing, dominated solely by the taste of cardamom. The chicken lollipop was notably dry and the meat did not appear fresh. The butter naan, while satisfactory, did not redeem the overall meal.

Upon offering constructive feedback to the manager, we encountered resistance and argumentative behavior. Despite sharing our concerns, the manager dismissed our feedback, asserting they had never received complaints previously. Interestingly, nearby diners corroborated our dissatisfaction, having experienced similar issues with their meal. The manager's response included an accusatory tone, insinuating that we sought to evade payment, which we found discourteous.

In summary, while the quality of the food was subpar, our experience was further marred by inadequate customer service.

Taking into account the poor service received, we nevertheless settled the complete bill as a matter of principle, refusing to depart without fulfilling our financial...

NOT RECOMMENDED AT ALL! We ordered chicken spring rolls, and it was really small amout of chicken 🔎even u couldnt feel it and couldnt see it that there was a chicken in chicken spring rolls. We asked the manager to check it , he was so unprofessional and rude , he started to checked our food and after complained about us that our way its not good how we informed him about that there was only some amount of chicken in the spring rolls. He left us and answered for his call and he wasnt able to come back for us just after when we asked from the waiter . The ananas juice was full of water , i asked it 2 times it was the same bad taste, there wasnt any fruit in the juice just so little. Grilled vegetables was so bad quality , like frozen cheap one which even wasnt a grilled one just boiled one. The lamb’s taste was like they cooked it before one day not fresh and so chewing one and the sweet spicy chicken was the same. We were waiting for so much time for our food even only there were 2 another tables and us. Really bad restaurant with really bad unprofessional , bad attitude...