Captain Jack's Bar & Grill

We visited here over Easter weekend and the whole experience was a disaster! I understand it was a busy weekend and we had expected longer wait times but this does not excuse the attitude, customer service and experience we had. Originally we were told there was a 10 minute wait to be seated, which was fine as we wanted to order drinks first but as we walked to the "bar" area, we were informed that we could not order drinks until we had a table... The wait actually ended up being 25 minutes. When we eventually were shown to a table, it hadn't been cleaned since the last customers, we requested for the staff to clean the table and the man who cleaned the table wiped all the previous customers crumbles onto my dress. After another long we wait we were finally able to order food and drinks, at this point there were only 3/4 other tables filled. We ended up waiting over 25 minutes for our drinks to arrive, and when they did our glasses hadn't been washed as their was lipsticks marks on the rims, one from our group ordered a pina colada and it was warm? At this point we collectively decided we would not be dinning here because of the lack of service and hygiene standards. We asked for our ordered to be cancelled, which they did agree with after a bit of back forth. However we were still charge for the drinks which we hadn't touched!! I wouldn't return back here as we didn't even get an apology or them accepting responsibility for anything.