Chip'd Chester — Restaurant in England

I ordered a large chips and didn't appreciate being told to wait outside. It could of been freezing or raining. A five minute wait on the narrow pavement on a busy city center street was not what I had anticipated. It made it worse that it is right next to a post office cash machine, which added to the 'blocking the pavement' feel. Once I got the chips there was a small tub of sauce in the cone with a lid on. There was no bin available for the lid - and I wasn't going to put it in my pocket (due to there being sauce on the underside of the lid) so I left it on the counter. (There used to be a bin further round the counter, but after the way I had been told to wait outside - I didnt feel this was an option). I left the shop and had to eat the chips outside (fortunately it wasn't raining or the chips would have got drenched) The chips themselves were too short 80% of them were only a couple of cm long which made dipping them in the sauce more hassle than it was worth. I persevered for a few mins. Walking the congestion pavements eating from the cone, occasionally walking into foul drain like smells that people familiar with Chester City center will know what I mean. After a few minutes I gave up and threw the cone of chips in a bin, I had probably eaten 10% of the chips. They tasted greasy and more like scraps. Previously prior to Covid I used to frequently. Get chips here and eat them in the seating area in the back of the shop - and they were always good. Maybe I was unlucky on this occasion with the length and quality of the chips. However I will not return here due to being told to wait outside on the narrow pavement and then be forced to eat the chips outside in all weathers. The staff said that the seating area is no longer available due to them having ice cream freezers where the seating...

I just wanted to give this wonderful little place a mention, not just for the wonderful food, but for the kindness of the lovely owner, Andrew.

My son is Autistic and food choices are very challenging for him, he has a very limited tolerance level and his safe foods most definitely have to include Chip’d with the mango curry dip.

We’ve used both the takeaway service a lot and are weekly visitors to the shop and not once has either failed to deliver such great standards with a lovely team behind the counter.

When days are difficult, routine is key to children with Autism and going back to school this week has caused a huge level of anxiety for my son, so we paid our weekly visit to Chip’d and spoke to Andrew the owner at length about how much his lovely little shop means to my son and his safe food always manages to lift his spirits.

Today Andrew gave my son a big bottle of his favourite sauce to take home and the smile that he got in return will tell you just how special this gesture was, it really made his day.

We’ve been using Chip’d for years, and whilst it might only be a food outlet to some, it’s really is a special place to us.

Thank you for what you done today Andrew, it really meant the world to Oscar ⭐️💙

Take care and we’ll see you...

In the past these guys have been great, and always a company I can trust to provide gluten-free food as someone with coeliac disease (a rarity even for things like chips). At the Upton Viking Festival today, however, when I checked whether the chips were still gluten-free they told me that they weren't any more, as to keep up with demand at the festival they'd started cooking other foods in the chip fryer.

On one hand I can understand the pressure of larger queues, but this really throws people with allergies and autoimmune diseases like mine under the bus. There wasn't any notice or sign put up to warn customers either, and no one mentioned it until I specifically asked. So any other coeliac customers could have gotten ill by trusting Chip'd to serve their usual gluten-free chips. I normally love their food, and was deeply disappointed not to be able to eat safely this time. Hopefully this will warn other gluten-free customers to exercise caution though, even if they've eaten at a Chip'd stand safely...