Cinderbox Coffee — Restaurant in England

Used to love coming here but my most recent visit will probably be my last due to the attitude and behaviour of one member of staff.

A slim man who I assume is either the owner or manager was going around changing all the old lightbulbs around the cafe - no problem with this but he then went behind the food and coffee counter and started making coffee for customers without washing his hands. He seemed to have come out of a works van as well so there's a lot of concerns there with food and hand hygiene. Similarly, the girls seemed to wear gloves constantly, handling money without changing gloves and then preparing food/coffee with the same gloves. I think some up to date training on hand hygiene and the use of gloves would be great.

This same guy's attitude was also awful - he stormed into the cafe with the volume up and the ego even louder, and immediately began reprimanding the staff in front of customers. I felt so sorry for the girls behind the counter, management need to learn to handle staff issues privately or at least discreetly where customers cannot overhear, and lead with...

I sat in the draft of the shop door on a day when the outside temperature was 4°. Apparently it's because the kitchen in the bottom corner can't cope with the smoke/steam from cooking. My tea went cold within a few minutes. I ordered poached eggs on sourdough bread, and all 3 eggs were very underdone and the bread was saturated. Not so much as a sincere apology...I didn't want to reorder as my friend had finished his meal. I was not offered a refund!!!! I can't recommend this poorly run cafe, the staff were not very understanding and with the total bill being almost £25 for brunch for 2, it's not exactly great value. I'd rather have gone to Greg's...

Walking around the historic centre of Chester and what a great find! Inside you find a light and airy interior, great decor and furnishings. There's outdoor seating options too.

Cinderbox Coffee was easy to locate along Bridge Street, a street and area teeming with pubs, bars and restaurants and some amazing architecture and a major tourist destination.

A good choice of bread rolls, croissants, cakes, pastries and sandwiches. They all looked incredibly delicious!

Opening hours are: ○ Monday - Saturday: 7.30am till 6pm. ○ Sunday: 8am till 5.30pm.

Takeaway available. Toilet available.

Well worth checking out if your...