Flannels — Local services in Great Britain

Customer service in this store is horrific! If you want better service go to the Liverpool store as they were extremely helpful!

I had bought an item of clothing from the brand essentials for my boyfriend and the lettering on the back of the top had come off after wearing it once!

We had emailed flannels online for help and they referred us to take it in to the store which we did. Upon taking the top in to the store Sarah told us that she had never seen this happen before throughout her retail job! Coming from someone who has worked within retail through my teenage years this item was clearly faulty and can happen regularly to ironed on designs! So she clearly hasn’t worked in retail for long if that is the case!

She then proceeded to take photos of the item to send off for another opinion and told us to come back In an hour! We came back in an hour and was told that she was on her lunch break so was told to wait another 30 minutes! Appalling! We proceeded to wait for 30 minutes till Sarah came back off her lunch break.

She told us that the item wasn’t faulty and there was nothing she could do! Even had the decency to tell us to go to Sports Direct to get it ironed back on! Which clearly mean that the item was faulty! Clearly doesn’t know the law that was put in to place In 2005 for faulty items. The staff need retraining as this is appalling for a luxury store!

We went to Liverpool the following day and they sorted it out straight away for us.

If the regional store manager sees this, I would love a response about the rude staff in your Chester store! Won’t be buying anything...

I have been searching Chester for Vivienne Westwood watches and flannels happened to have these. All I wanted was to see their collection and hopefully have walked out with one! I was wearing black leggings and a knitted red and white top. I'm greatly disappointed and I can't help feel as if I was in pretty women. I was snubbed, two staff members downstairs were talking the whole time at the till with one customer. I stood by the till to show I needed help then decided I will let them finish with the customer, so I walked around the shop. They still didn't get a hint so I stood by the watches, this is when another staff member, male came down the stairs and I can't help but fell watched as if I were going to steal something, and followed. The difference between me and pretty woman is that I won't be returning to buy a watch off of them. I felt so snubbed, I was not dishevelled, I wasn't wearing designer sure, but I certainly showed no intention of shoplifting, now...

Me and my mates came into the store today and we are teenagers , this lady who worked there had said that we had vaped in the shop when we never did and don't even do it . We do not know why she did this but we think this is discrimination of teenagers and that we got kicked out for nothing when we were just looking around , customer service is horrific and how the lady had treated us making up a lame excuse just to kick us out . Never coming back into this store as it was just a terrible experience to have .

The lady at the upstairs till kept looking at me and my mates just because we weren't wearing anything too expensive she probs thought as teenagers were up to no good as if we gonna rob a store fr 😑 teenage discrimination is getting to bad especially with the experience I had...