Grace's Bakery — Restaurant in England

I visited the establishment in Ryde today with my sister. When we entered the premises we asked if it would be ok to come in and sit to have a coffee with our cakes we wanted. We were told this was fine. We ordered coffee and our cakes. Both cakes (doughnut and apple turnover) were stale, I was unable to eat even half of the apple turnover. After finishing our coffee we were just sat for a few minutes chatting and were told that the shop would be closing in 10mins. I asked if it was possible to use the toilet and was told there was no toilet available. I felt physically sick for sometime after eating part of the apple turnover so it was definitely not in a fit state to be sold. Why were we not given the option or told that the premises would be closing shortly when we arrived and asked about having a drink inside, why isn’t there a toilet available for clients? Have tried to contact you on your webpage contact facility as would rather not have left a bad review however this does not work so I was unable to contact you...

Hi.. I've signed up to your email service which is very informative as a customer.. I purchase items from your High Street outlet based in Ryde.. Customer service there is prompt, kind, friendly, lots of choice, very clean, never an issue with an order. Your latest email, advertised Halloween items. I popped in and purchased 2x Slime custard doughnuts and 2x Orange/Chocolate ringed doughnuts. They were delicious..☺️🍩 You as a family run business surely know what your customers are looking out for. Please, continue keeping your customers happy and "Good Luck" with you latest...

Grace’s Bakery is absolutely amazing! The team provides top-notch service and truly go above and beyond for their customers. I had a special request, and they went out of their way to make it perfect, nothing was too much trouble. Everything they make is delicious, and easily the tastiest sweet treats I’ve ever had. They also have options for several dietary requirements (we needed vegan and lactose free treats and they had both!!) Highly recommend to anyone who loves great service and incredible...