Costa Coffee — Restaurant in London

I have always been a regular customer at the costa in kilburn but I have stopped going in there because the service has been so bad. Today I was passing & I thought I would try the white hot chocolate I paid for it to be then told there is no cream. There young lady who was making the drinks had such an attitude. I told said that I would have a latte instead & was then refunded the difference. I was having coffee in the cafe but was not given a soon. When I asked for a spoon I was told there wasn't any. The customer in front of me gave me one of there spoons. I won't be coming back to the Kilburn costa coffee again. The service is as bad as ever the girls can not cope with it being busy. You need either more staff or experienced staff. As for the latte I did...

A random lady sitting across the room came and threw my coffee in my face and on my laptop. She was threatening me and trying to start a fight. When I asked the staff to call the police they didn't want to as she was a regular customer and they knew she had a habit of attacking people and didn't want to provoke her. Apparently that's the kind of establishment who don't really care to what happens to their customers and have no concept of security. The would rather keep things quiet than actually deal with this kind of issues. Pitiful and a shame. Maybe if the lady decides to attack the staff they will call the...

AWFUL, lured me with temptation of sticky latte & whipped cream & powder & stars on the top served in a clear glass. The glasses as just for display. What I got was latte in a cheap paper cup as whipped cream is finished but told me only after they served. THIS IS THE LAST TIME A VISIT ANY COSTA BRANCH. Unfortunately the only way to get a good service in London is to go to an upscale cafe and pay more even though £4.50 for a HORRIBLE COFFEE is already expensive. To make things worse there are families with kids crying screaming the hell out of them and the area near the toilet is...