Went with 3 friends due to its very high rating, and we were all severely disappointed, especially considering my friends are locals. Not worth it for the price at all. A complete waste of our money. We only finished our plates, because we are low on money. Iām not sure which strategies are in play for the high reviews.
Ordered Cod Fish & Chips, Onion Rings, Curry Sauce, Hot Chocolate, and Water:
Onion rings are not freshly made in the restaurant; just frozen ones fried; also not battered but only breaded Fish and Chips werenāt seasoned neither inside nor outside; bland and tasteless; even YouTube it - fish has to be dry seasoned at least Tartar sauce came in Heinz packets Fish batter was ridiculously thin and soggy Fish was also quite oily
Service/Payment: After the meal, the worker told us that the card machine canāt accept card payments because itās not connected to the internet and thatās just the case today, and we werenāt informed of this before ordering; the worker told us that the waiter initially forgot to tell us when we were seated; this is also reflected in the lying answer of a previous negative review where the same issue was brought up and the owner replied that the machine wasnāt working āin the momentā and that wasnāt the case when we arrived; clearly the owner is lying; this is a bit suspicious considering all the other bad reviews stating they donāt accept card payments The workers in general werenāt very positive
Personal message to the person who will reply to this (owner?) - I have seen your other replies to negative reviews. Iām saying this as politely as I can: I see you have trouble taking negative comments. You need to be able to take constructive criticism, accept your flaws, and make your food + service better. But instead youāre answering in a very defensive and highly emotionally immature manner. Which seen primarily due to you emotionally attacking the commentatorās character instead of their actual criticism, including my friends and others who left negative reviews. If you do delusionally think that the negative reviews arenāt valid, then the best answer is to accept that there will always statistically be some people who might not like your food and thatās their experience/reality. Just grow up, politely acknowledge it, and move on to make a better product (food + service). Also, donāt lie about the machine still working when we had arrived as your worker told us that the waiter had forgotten to mention it to us before ordering, which clearly means it wasnāt āin the momentā. Youāre welcome.
Iād give it a 0/5 if that was possible.
Answer to ownerās comment (THAT IS NOW DELETED): Regarding the card machine: your words are inconsistent with what the worker said, completely the opposite as explained above Owner choosing the attack personally by assuming that Iāve never been to UK before, which is completely irrelevant, not to mention the numerous other times Iāve had fish and chips in the UK and outside; I suggest watching a few YouTube tutorial cooking videos; Gordon Ramsay has a decent one Good job admitting your homemade tartar sauce was horrible; maybe one day youāll realise that about the rest of your food We finished our plates because as I mentioned we are low on money and canāt afford to dine out at a second place Good job deleting that comment; makes you look less pathetic
Conclusion: I am the idiot for choosing this restaurant based on ratings and try to leave a constructive comment as Iām speaking to an arrogant...
Ā Ā Ā Read moreš What most reviewers like Traditional vibe & atmosphere ⢠Many praise its nostalgic, classic chip shop feel ā the dĆ©cor, the ambience, even the mosaic signage add to its āold-school charm.ā ļæ¼ ⢠Itās considered cozy, welcoming, friendly. ļæ¼ Quality of the food ⢠Fish & chips are frequently mentioned as āfresh,ā with good, crisp batter and tasty fish. ļæ¼ ⢠Chips are appreciated for being well made, and sides like mushy peas, etc., often get good notices. ļæ¼ ⢠Unique treats like deep-fried Mars bar, homemade desserts (e.g. apple pie) attract positive attention. ļæ¼ Friendly, good service ⢠Staff are seen as welcoming, helpful, engaging. Many reviews mention how people appreciated being greeted, the staff talking through menu options, being friendly even after meals. ļæ¼ ⢠Also praised for reasonable speed given itās casual. ļæ¼ Good value for what it is ⢠Portion sizes are described as generous. ļæ¼ ⢠Seen as affordable and satisfying for comfort/take-away style fish & chips. ļæ¼
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š Common complaints & areas for improvement Service consistency ⢠Some reviews say staff are less than friendly or service is not always great, especially on busy days. ļæ¼ ⢠Sometimes issues with paying by card (some say they donāt accept cards) or things like that. ļæ¼ Identity & expectations vs reality ⢠A few felt that some items (non-fish options, burgers etc.) are fine but not especially memorable. ļæ¼ ⢠A reviewer suggested that the food, while very good, was simple ā perhaps could benefit from more seasoning or refinement in certain dishes. ļæ¼ Crowding / wait times ⢠Because of popularity, it can get busy; some people mention waiting or finding a table being an issue. (Implied rather than strong complaints.) ļæ¼ No childrenās menu ⢠One review noted the lack of a...
Ā Ā Ā Read moreTrying fish and chips with another American friend XD We came after watching review videos of five top London places and picked here because of the central location and curry sauce (also allegedly #1 on TripAdvisor). It is on the pricier side, since itās so close to Waterloo, and our verdict would be: definitely come here for the fish but skip it if you are craving for chips.
The haddock is quite lovely. I did some research online and people said flat fish such as plaice are too delicate for frying, and my friend went for cod before me. I am glad for my choice of haddock, awesome indeed. The medium thickness provides a perfect balance between fish and batter, and the thinner tips adds more crisp onesātwo textures in one. The fish is juicy and fresh. The batter is thin and super crispy without being greasy. I can hear it when cutting the fish. Itās piping hot insideā so satisfying. Probably the best Iāve had.
In comparison, the classic Cod is meatier and thicker, a little dry and crumbly.
The mushy peas are heavenly. It contains both the smooth mashed peas and melt-in-the-mouth whole peas. The texture is so much more fun. The flavor is natural and hearty.
The curry sauce tastes alright. It is well seasoned, but the texture is a bit weirdāimagine a thin lentil dhal thickened to resemble gravy.
The chips are dreadful. No crunchiness at all, almost soggy. (Somehow Iām happy that they are not tempting me to take more calories lol.)
The deco makes you feel you are traveling back in time. Old, maybe a little tired, nostalgic. The staff seem to be Turkish ;) ā Turkish food is so much better though!
Is it worth almost 20 for some fried fish? Probably not, but foreign friend will keep asking for it so Iāll keep the...
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