The Moon Under Water - JD Wetherspoon — Restaurant in Manchester

What an absolute disgrace — the curly-haired girl working the upstairs bar thought it was appropriate to stand over my friend while she was seated. Why? Let me explain.

My friend simply asked for a straw — yes, the bar was busy, but it was a brief and reasonable request. Instead of a basic level of courtesy, she was met with unnecessary attitude and an aggressively delivered “at the end of the bar.” My friend rightly pointed out that a polite response wouldn’t have been difficult. That should’ve been the end of it.

However, five minutes later, this same staff member came over, clearly still bothered, and told my friend she had been rude. My friend made it clear she didn’t want to engage. And yet, the staff member chose to escalate — standing over her while she was sitting down and starting an argument.

When my friend explained how rude her tone had been, the staff member’s response? “Yeah, so?” Honestly — is this the level of professionalism you expect from your team? Zero accountability, no basic people skills, and an arrogant attitude that has no place in hospitality.

Having spent over five years in customer service, including managerial roles, I would strongly suggest you reconsider whether this immature staff member is suited for front-of-house work.

Ultimately, we were asked to leave by the bouncers (who, to their credit, handled the situation calmly and professionally and were so lovely about the matter).

But the entire interaction was ridiculous and completely avoidable.

I suggest this staff member either undergoes proper customer service training or finds another line of work. Hospitality is clearly not...

Went in this so called fantastic Wetherspoon pub and I was taken back by the lack of service and rudeness of the staff. Waiting to be served and when it came to my turn each of the 4 staff found some else to do, one to serve herself with a pint of cola and the others went off to serve the orders from the app and put clean glasses back on the shelves. I stood waiting looking about and the person who served herself came to the front of the counter and asked if anyone was waiting. I asked for my drinks and was paying by card and was prompted to pay before I got my drinks. Because I had to wait while she served herself I wasn’t very happy with paying beforehand I got my drinks. I took my time and she was not very happy with this and insisted I payed before. I rolled my eyes and she was not happy and insisted it was company politics to pay before being served. Making a huge thing of it told me I was not getting served again. I told her I didn’t want to be served anymore with her attitude and it was no wonder why some of Wetherspoons pub are being sold because people are voting with their feet. She was totally rude and blew things out of context. 4 people behind the bar and not one of them wanting to serve someone waiting…. Or maybe that’s the problem, want their money but not do the job. Service was...

Sleep tight Tim Martin, you are the proud owner of an establishment that robs people. Paid for a drink, using contactless. No sooner had I sat down, I was told that the card payment did not work and was ushered to the bar. Found this strange, as I distinctly remember that the contactless payment did work. Paid again, using contactless. Returned to where I was sat, and thought something isn’t right, and checked my online banking. And sure enough, the two payments, for one drink were there in my Pending transactions. Returned to the bar to explain, to be told a debit payment would be made overnight. One email to JD Wetherspoons, and two phone calls to The Moon Under the Water, and the Pending transactions now cleared, still awaiting a payment, and have been told that that this doesn’t lie with JD Wetherspoons, but is the banks fault, as this sometimes happens with contactless payments… and basically has nothing to do with the member of staff asking me, not once, but twice to pay one for one drink. For the time and effort, I have wasted over one drink, may sound ludicrous, but what if that was something more, I would have footed the bill twice, and JD Wetherspoons, without a hint of an apology or remorse are saying, not their problem,...