Canoe Lake Cafe — Restaurant in Portsmouth

Absolute joke of a place. Went there last week. Spent about £20. They have a sign on the toilets which says out of order. My 3 year old needed the loo and surprisingly someone came out of the loo which had the sign out. So I politely asked if I can use the toilets. The girl said yes we have the sign up because it’s only for customers otherwise everyone will be using it. I acknowledged and thanked the girl for letting my son use the toilet. This was around 3 pm in the afternoon. At around 6:30 pm I went to get a coffee and I asked the other lady can my toddler use the toilet to which she replied that these have been out of service for a while. I said I used it earlier and it was sign and your colleague said it’s only for customers. The attitude this lady showed me was ridiculous. You do not talk to customers like that. I spent money in your place and all I’m asking is my son to use the toilet for a wee. The public toilets in the park are disgusting for an adult let alone a child. I will not be returning to this place as all they care about is your money. Rude staff which clearly need training. Half the time they don’t even know what...

I never post negative reviews but the customer service here was just appalling. Popped in around 4 o clock on Sunday as my son had had a bump at the park so thought I'd cheer him up with an ice cream. No one was at the till or the serving counter and the place was empty apart from one lady who obviously worked there who was chatting with a man. We were not acknowledged in any way so after a little while I politely called over 'are you open' to which I had no reply. A few moments later I try again - 'excuse me, are you still open?' to which the lady lady justshreaks 'YES.' We immediately took our custom elsewhere and won't be...

Took the hound for a leisurely stroll along Southsea sea front and stopped at the Canoe lake cafe for a much deserved ADB with some sausage and chips for the Mutt.

This is a wonderful place to take a break off season, but in the midst of summer it can get really busy with long waiting times.

I have always found the staff here very friendly and welcoming and great dog lovers too.

The food is always freshly cooked and delicious with crispy bacon and HOT beans. At £7 for a full English it is also very reasonably priced, so what's not to love about the place, great food, great staff and great views of the lake and swans,...