Zizzi - Glasgow Princes Square — Restaurant in Scotland

Absolutely shocking and very unfortunate experience. Especially given that this was a special occasion and we rarely have the money to eat out. Waitress was not particularly enthused or friendly, not a smile on her face the whole evening. Husband ordered lasagne, he loved it, I ordered the super zucca salad with dressing on the side. I repeated this twice as it's happened before that the order comes without this. Of course, that is again what happened in this scenario. When I reminded her politely, was met with "oh, do you want them to make another one?", when yes politely, that it why I ordered the sauce on the side and raised this on the dish being delivered. Meanwhile that meant hubby ate alone and was almost done when mine arrived. Though this time it came with half of the leaves and grains lobbed on the plate, no butternut squash and no red peppers! the main ingredient. Oh gosh, so I had to say something again... so then bought to me, the squash was slimey and turned foul. Not safe for consumption. Oh goodness this was a total disaster. Awful experience, no one subsequently asked 'how everything was with our food'. It was all dealt with very passive aggressively with cold looks from the kitchen staff from across the room. I felt like a burden. I just wanted a nice meal out with my husband. Though they knocked the cost of my dish off the receipt, it didn't at all make up for the cost we paid to come out in the first place for the rest of the meal and transport. Wish we had never of come. We will never be coming back to zizzi, and actively discouraging friends and family from visiting. It was such a shame, and a cost for us coming out despite the dish...

This was our third trip to this Zizzi’s and the first time we’ve paid anything from our meal. Firstly there was no beer on draught so we ordered two bottles. Upon ordering our mains we received one correct main and one incorrect and cold. By the time it was corrected I had finished mine and my husband still hadn’t received his. When it was arrived my husband made sure it was taken off the bill which was absolutely fine with the staff member. While my food was fine, his was very bland and felt like “a classic chain restaurant meal” which he didn’t want to finish. We then ordered two cocktails which sounded and looked delicious by the picture presented on the menu. It was the tiramisu espresso martini. It didn’t come with the biscuit garnish and when asked about this the server looked puzzled as if it wasn’t usually served with part of what the cocktail was made up from. She returned explaining they did not have any of these but could offer a honeycomb alternative - something which would not have gone with the cocktail. The cocktail tasted like a poor, watered down coffee. Ky husband politely explained to a staff member that the cocktail wasn’t as expected to which he responded “yes I agree, the cocktails really needed sugar and had already been deducted from the bill”. I am giving two star review as although the experience was poor, all staff members (particularly what looked like two male managers) were extremely nice and very understanding. We left a tip based on the two men who looked after us and took the time to correct the issues we had. Unfortunately though, we won’t return as 3/3 trips to Zizzi’s has been...

Service terrible. Grumpy service, no smiles, just a big guy looking bored at his job. White wine warm had to go to the bar myself to ask for ice to cool it down. Ran out of vanilla ice cream, so meant any sweet that used vanilla ice cream was affected i.e chocolate brownies.we declined sweets due to almost all sweets being affected.

Worst of all we were then left to pack our own food if we we wanted to take it away. normal restaurant practice is to finish meal, ask to take it home, staff pack it and bring it ( this also to be zizzis practice). imagine the look of confusion on my 8 years old face as your waiter brings us the boxed to pack out own dinner, he hands her the box to pack her own. so we pack our own dinner before he clears the plates. then need to go into the bar for a second time to request a bag to put all the dishes in as we need to take them home. when paying the bill we are asked if we want to leave a tip , i normally tip about 10% for good service. tonight i refused a tip for the poor service. feel quite insulted when we are expected to pack our own food and then tip for service that should normally do this.

is it now normal practice in zizzi to expect customers to pack their own food at the table into the brown paper boxes or is this just a lazy server? - kind of ruins the dining experience and calls in to question what "service" actually means, and then adds insults to ask if i would like to tip when the service was so poor?

should you doubt this you should check your cameras...