Bernie's Bungalow Lounge — Restaurant in Alaska

We have had a great time in Alaska but this was the WORST EXPERIENCE and service I have ever had. We entered this establishment for its apparent easy ambience. After waiting 10-15 minutes with no service I entered the bar area to ask a simple question, was the Rosé sweet or dry. I was informed dryish, unhelpful, so I asked again the same question sweet or dry. This obviously upset the man behind behind the bar who then asked for my ID, dutifully I showed my Australian photo Driver Licence which I have shown previously and been accepted. I am also over 60. After a cursory examination I was told this was inadequate and that they were more diligent than other organisations and they were required to have a US ID or passport. According to the relevant Alaskan statute this is not correct unless there was a specific problem with my ID yet the “gentleman” never even properly looked at it. I then went and retrieved my passport, again cursory perusal, then I was told that was not enough as I had 2 drinks on order and I needed the passport for my wife. This was a very unsavoury and completely unnecessary abuse of this gentleman’s position, as someone who has undertaken a responsible service of alcohol course and hold a valid certificate for service of alcohol I found this man to be completely unsuitable for his present position. He either doesn’t know the relevant statute or deliberately misrepresented it in an effort to wind me up and get me to leave just because I asked if a wine was sweet or dry. I cannot recommend this establishment and would suggest management review its HR recruitment process. I repeat the WORST...

This place looks neat from the outside, and I always wanted to go have a beer on the patio! It was a little odd to find that it is kind of a smoking parlor, but I was willing to overlook that. My experience ended up TERRIBLE. We had dinner on the patio, and I was brought food that looked pretty awesome! Until I realized that there were all sorts of little green fly like bugs cooked into just about all of the food. The veggies, the rice, all of it had these little dead bugs in it! The waitress tried to say that they must have gotten on the food from being outside, but I literally watched her walk out the door and bring us the food. No way was there time for that many bugs to get on the food and subsequently die in that one minute time span. When I asked to be refunded, and gave the food back, the waitress balked, and said she couldn't do that. I insisted. (honestly felt bad for her, it's not like it was her fault the food had been cooked in an unclean kitchen.) We ended up having to talk to the manager to make sure we weren't charged for the buggy dinner. It was a big hassle and everyone we spoke to was rude and not very apologetic or understanding. I will never go here again, which is a bummer because it looked...

You may want to remind your bartenders that discrimination based on sex is illegal. Words cant express my disgust or angst for what occurred here this past Friday. My friend and I not only got the brunt of a nasty bartenders attitude when we asked for water, but then we were ignored so she could serve MEN instead, they were clearly more interesting than us. Honey trust me, had you been nice I would have tipped you more than they ever would have. Shame on you, and shame on Bernies for not training their staff better. This behavior is inexcusable and pathetic on her part. She even tried to have us kicked out, where the security guard refused to do so and apologized on her behalf (according to him she gets alot of complaints). It is really sad that ONE bad bartender could ruin a whole experience. Years of running restaurants and bars in NYC and never have a come across such POOR or hostile customer service. Bernies, you want to make money? I suggest you ditch the nasty bartender. I am still debating if i should notify the BBB for poor conduct and blatant...