Einstein Bros. Bagels — Restaurant in Albuquerque

Einstein Bros. Bagels, located at 4500 Osuna Rd NE #155, Albuquerque, is not just a bagel haven; it's a gastronomic delight that leaves taste buds tingling with satisfaction. Here are five reasons why Einstein Bros. Bagels deserves an enthusiastic 5-star review:

Bagels Beyond Perfection: Einstein Bros. Bagels takes the art of bagel-making to new heights. The bagels are a triumph of texture and flavor – crispy on the outside, soft on the inside, and available in a variety of mouthwatering flavors that cater to every taste.

Gourmet Spreads and Toppings: The spreads and toppings at Einstein Bros. Bagels elevate the bagel experience. From rich and creamy cream cheeses to flavorful smoked salmon and a variety of fresh vegetables, each topping is a gourmet addition that enhances the overall enjoyment.

A Breakfast Haven: Whether you're craving a classic bacon, egg, and cheese bagel or opting for a more adventurous lox and schmear combination, Einstein Bros. Bagels is a breakfast haven. The diverse menu ensures there's a bagel creation to suit every breakfast preference.

Cozy Atmosphere and Friendly Service: The ambiance at Einstein Bros. Bagels is cozy and inviting, providing a comfortable setting for patrons to savor their bagels. The friendly staff adds to the welcoming atmosphere, ensuring that every visit is a positive and delightful experience.

Fresh Ingredients and Quality Coffee: Einstein Bros. Bagels prioritizes the use of fresh ingredients, ensuring that each bagel is a testament to quality. Additionally, their coffee offerings complement the bagels perfectly, providing a well-rounded breakfast or snack experience.

My visits to Einstein Bros. Bagels have consistently been marked by delicious bagels, friendly service, and a welcoming ambiance. Whether you're a bagel enthusiast or a casual visitor, Einstein Bros. Bagels promises a delightful culinary journey. I wholeheartedly award Einstein Bros. Bagels 5 stars for its dedication to bagel perfection and creating a haven for breakfast lovers in...

Sadly I recently deleted a five-star review for this location. If I could give them zero Stars I would! Ever since they hired the young high school kids with an attitude this place has gone downhill. Today's terrible incident was not the first time that I waited over 20 30 minutes for a mobile order that I've placed. So again I'm waiting the 20 or 30 minutes in the designated area with my hazards on per their request. My order stated it would be ready in 10 to 15 minutes. I proceeded inside after I watched more than a couple people go in and out with their orders .I stood at the counter for a good 10 minutes before the two young ladies even acknowledged that I was there!!! I told them I was waiting for a curb side order and they rudely told me it still wasn't ready. I very politely asked them if it was policy to proceed with walk-in orders before the mobile orders were placed. Considering three or four people came in and out of the building with their orders and I had been waiting prior!?!! The girls then proceeded with an attitude to scoff at me and basically flip out!!!I told them that I wanted the managers information so I could get a refund since they didn't even know how to do that!!! Or at least that's what they told me! They refused to give me a refund and they refuse to give me the manager's information which I'm pretty sure is against policy. I left with no food, no refunds, and a very poor experience that will leave me to never return to Einstein bagels again in my life. If you care about customer service and being treated respectfully at the minimal I would not suggest coming to this restaurant! Reyna E......Honey work on your people skills and that attitude!!!!! Not to mention the hickeys all over your neck. Is that ok with policy as well?? Simply disgusted with what I...

Edit 7/7: Standard issue cut and paste reply. I ALREADY reached out to the company directly, (prior to their cut and paste reply) first by trying to call and resolve at a low level, and then by filling out an online contact form. Have yet to receive a response.

This location just keeps getting worse and worse. I order online about once a week to bring bagels and cream cheese for my coworkers. Last week, the order wasn't ready. So I waited a good 10 min or so, before getting in line to ask about it. The staff member said, "it's over on the shelf". It wasn't. Brought them over with me to look, and it wasn't there. So I waited another 15 min for them to make the order, and was late to work. This week they left the cream cheese out of the order entirely, and also didn't slice any of the bagels, as requested. Got to work, realized it was missing, tried to call them to address it, and got a "f off, we don't talk to customers, go online" voice-mail (that's not the message verbatim, obviously, but it is certainly the spirit of the message). Additionally, the single bagel with schmear I ordered was not toasted as requested. On other recent visits I've had issues as well, including ingredients missing from sandwiches, egg whites being used when whole eggs are requested, etc. On top of not accepting cash, which is lame on its own. I feel like coming here has way too many negatives compared to positives to make it worth continuing to spend money here, especially since they charge premium prices. So, I'll find something else to bring into work, or even...God forbid...make something myself...