BT burger — Restaurant in Atlanta

I'm a frequent lunch-goer to BT Burger. I usually go at least once every other week, making it part of my usual work lunchtime rotation. I've never had an issue with BT Burger. I've been eating here since I was attending university at GSU - right across the way!

However, today was exceptional and not in a good way. I came in, ordered at the kiosk like I usually do when it's free. I ordered a Cheeseburger with BT Fries and a Lemonade, coming in at $15.25. I placed my order some time after 12:00 PM, as I usually take an hour lunch from work.

I then proceeded to wait an hour and received no food. To be specific, I informed front of the house staff that I had been waiting for around 20-30 minutes around the 12:30 PM mark. A manager, I believe, was attentive and did offer me a conciliatory free meal via a handwritten note on the back of my refund, which I was given without asking and appreciated.

I also saw that my ticket was repunched and I assumed that my order was restarted. I was wrong. By 1:00 PM, almost an hour later and my lunchtime break over, I still did not receive any food. When I asked the staff up front for an update prior to me leaving, they were confused and didn't know where I ordered or what I ordered. I decided to leave and return to my office. I figured I'd eat something else later when time permitted.

I write this review not because I'm angry. Stuff happens. An order got lost because a kiosk didn't communicate with the kitchen. That's not terribly surprising. What is surprising is the lack of attention. I waited an hour after paying and I received nothing. I was refunded so, at minimum, there's that. I'm disappointed most of all because I KNOW BT Burger is a great place. They've never missed the mark except today.

I sincerely hope this is addressed in the future and does not become a trend. I know BT Burger can do better. 🍔

Edit (04/25/2025): I returned to BT Burger and was happy to have my complimentary meal validated! I won't lie - I worried a simple handwritten note on the back of a receipt would not be accepted, but the manager and front-of-house employee were quick, professional, and kind. The service was greatly...

Very mediocre

I got their Spicy BBQ Crispy Chicken Sandwich with BT fries. I don't know what I was expecting, but I was let down. The customer service was great. I didn't hear my order number so the person working there brought it right to me which was very nice of them.

The sandwich itself was very crispy and true to the name which I liked a lot. I liked that the patty was huge compared to the bun, I like that in a sandwich. But the taste and the flavor was mid. The BBQ flavor didn't shine through (it was subtle) and the spice was there but it wasn't a flavorful type of spicy.

Last but certainly the least, the BT fries. I could not get myself to finish it. To start off, the garlic parmesan seasoning was only on the top, the fries on the bottom did not have the seasoning. This would have normally been fine with me, but the fries had no seasoning AT ALL. Not even a pinch of salt. I was eating straight potatoes. The garlic parmesan flavor had a little sweetness to it which I didn't mind but I wish it had extended to the rest of fry basket. Final and chief complaint, the fries were swimming in oil. It was so greasy that when I pulled back the fries on top, I saw a well of oil. See picture for reference. But hey, at least it was crispy. Overall, it was mediocre food and there are other spots near there that I like better, so I will not be going back.

Ratings: Spicy BBQ Crispy Chicken Sandwich - 7.5/10 BT...

Had the Bacon cheeseburger & fry meal. Food was cooked well, tasted real good, and the burger (smash style) was better than any I have had in awhile. The fries were shoestring style and lightly seasone with parsely & grated (like the green can kind) Parmigian cheese. They tasted good. The place was clean and seating was plentiful, being a Friday evening. The 2 guys working there were nice and said it usually gets busier Monday thru Thursdays. I was going to try the coleslaw but the burger & fries hit the spot and was enough even though I hadn't eaten all day. I am visiting Atlanta from Florida, for a concert my daughter wanted to attend. I am glad she changed her mind about eating before the concert, because she wanted...