The Ritz-Carlton, Atlanta — Hotel in Atlanta

I am writing this event as an event producer and can say that I am extremely disappointed by this hotel. As an event producer and multideployed Army veteran I pride myself and thrive of organization and attention to detail. I reached out to the Ritz Carlton Atlanta in February regarding potentially renting the event space for an upcoming 11th fashion production. The event and catering sales manager Alessia gave me their pricing after providing thorough details about my event. We scheduled a meeting to walk through the venue to view her property and we drive over an hour to get there and she has no idea who I am, what I need and forgets that the meeting was scheduled. Okay great. Even though that was sorely offputring, We rescheduled the meeting for the following week and her and her counterpart Sam met with me. We again go over thoroughly the event, the venue , they show me various options and ideas etc. I sent her a message the very next day to let her know that I’d like to book the space for the event. She sends me a deposit schedule and lets me know about the discount she has offered on hotel rooms. I replied to her that I accept it and would like to move forward. She lets me know that she is waiting to find out how much I will be charged for the stage and that’s why she cannot send the contract and would get back to me that day. The next week I called her to see if there were any updates and she continued to say “there are a lot of moving parts , and that she was going to get back to me. Regarding the cost of the stage labor costs” Another week passed and no update. After emailing her she says she would get back to me that day and no response. After a final follow up she sends the following message :

Good afternoon Francesca,

I hope this message finds you well. After further discussions with the team here and reviewing your event from the Hilton Orlando, it appears that we may not be able to accommodate the size of your upcoming event. Unfortunately, the space required exceeds our current capabilities.

Given the size of your event, I would recommend reaching out to other venues such as the Marriott Marquis or the Westin Peachtree, as they offer larger banquet spaces that may better suit your needs. I’d be happy to provide their contact information if that would be helpful.

Please let me know if you’d like me to forward the details, or if there’s anything else I can assist you with.

Have a great weekend and thanks again for considering the Ritz-Carlton Atlanta. ! After reading this I am totally and completely shocked. She has wasted our time repeatedly. Told us that we could rent the property and we have lost the other property options while waiting on her to make the contract. I am beyond disappointed and disgusted. All the while this hotel has provided no logical reason as to why we suddenly are unable to rent this property. 6,000 square feet is more than enough space for a fashion event as the property space at the previous year exceeded our square footage need for the event which was explained in a reply email and still no explanation was provided in the sudden change that we cannot rent this property. Not sure why Alessia is concerned about how much space we used at the Hilton when it was 1/2 empty! As explained and After explaining that each year the event changes and that the offered space does suit our needs as explained in the 100 email exchange and in person meeting she responded “we wouldn’t want to risk a large crowd attending” what!? This has cost me other options as they are no longer available since we were told we could rent here. I am shocked and disgusted that this is coming from a hotel harboring a ritz Carlton logo. Either they have changed their minds and want to rent to someone that will spend more than their previous quote to me or they don’t want to rent to someone that looks like me. Either way This is completely disgusting and unacceptable and blatantly unprofessional . I highly recommend that you do not waste your time with this hotel claiming...

The fact that I awakened first thing in the morning and saw that the Ritz Carlton Atlanta had an incident with their valet parking and theft, it clearly was a sign of the type of service this place was going to offer, not to mention the location. The news ran a story that a man was told by the valet that for $100 they would park his vehicle upfront and watch it, only to allow it to be stolen. He had $7000 worth of Christmas gifts for his child in the trunk. GONE! And they didn't tell him until he came down to pick up his car. This in itself should have been a sign. Or perhaps it should have been a sign that I thought from the photos that they offered an afternoon tea service, and the concierge directed me to properties other than the Ritz Carlton for that experience. Perhaps the fact that there was no spa, and I couldn't even make a reservation for a nice lunch onsite? So many signs!!! And in the end, I arrived and left extremely disappointed.

Here is my story: As a titanium Bonvoy member, I decided to use my one free night as a "Staycation" in Atlanta. I needed some rest, relaxation, and rejuvenation. I thought the Ritz Carlton brand would be an amazing choice. I was excited to receive an email from Guest Services asking how they could help prepare for my upcoming stay. I responded enthusiastically and told them about my "Stay-cation" and what I wanted to do. As it turns out, they didn't have Afternoon Tea at the Ritz, and even the Lumen Lounge which looked fabulous online is not a restaurant but a bar and they don't serve lunch. I already knew there was no spa. At this point, I decided to just arrive, stay in my room and binge watch Netflix and relax all day. I asked for an early check in and an upgraded room. They accommodated that which was much appreciated.

When I arrived I told the valet that I would handle everything myself. I wasn't sure who was involved in the theft and I didn't want anyone having access to my personal property.. They were very nice and clearly embarrassed about the news story. Same with the person at reception, who checked me in. She told me they already prepared my room for me, no mention of my staycation or any identifiers that this was a special day for me. I expected some level of elevated service with Ritz Carlton. But I guess not.

My room was ridiculous! There was no closet. It was like an Aloft. I had a transfer chair bench in the tub. I called the front and spoke with a Nakim or Nahim? He had a middle eastern accent. I asked him if my room was a handicap accessible room. He told me no. We ended up arguing about it, to the point where I asked him to send a manager up to tell me how a transfer chair in the tub is not a handicap accessible room. He told me he would get a manager and call me back. After an hour I called him back. Nahim didn't apologize for not following up, just said, I can move you next door. after 20 minutes a nice gentleman came and helped me move. I told everyone how disappointed I was with this experience, and all I received was, "sorry." No, call from the General Manager, no complimentary glass of wine, or not even a text to say, "how is your new room?" I've stayed at lower level Marriott properties and received better treatment, and that is without having a complaint. Other properties went out of their way to ensure I never had a complaint. So I know the difference. Lastly, there is no place in the area for good breakfast. The area didn't even feel safe to walk and reception told me not to stand on the corner and get an uber at Ellis and Peachtree but to ask them to come on property.

Nakim made a bad situation worse, and should NOT represent the brand in a customer-facing role. PERIOD. I will never return, and I've already told 5 people who stay at luxury hotels who will now never stay here. A waste of a...

I am writing to express my deep disappointment with my recent stay at the Ritz-Carlton in Downtown Atlanta (Peachtree Street) from May 30 to June 6, 2025, during which I was in town to work a convention at the Georgia World Congress Center.

Upon arrival around 11:30 AM, I was aware that I was early for check-in and was told no rooms were yet available. I was advised someone would call me when a room was ready. I waited patiently for several hours in clear view of the front desk, watching other guests check in and head to their rooms, yet no one approached or called me. It wasn’t until 3 PM—the listed check-in time—that I finally approached the desk again, only to be met with surprise that I had been waiting so long without being helped.

I was assigned room 1708, and although I had requested a better view after such a delay, I was told it was the best option available for now, with a $50 food voucher offered as compensation. I accepted it, exhausted from travel and dealing with a medical boot on my right foot that I had been wearing for months.

Upon entering the room, issues began immediately: • The door wouldn’t open properly, requiring force to kick or shove it open. • The view was extremely poor, facing a brick wall. • The TV never functioned properly and remained stuck on the welcome screen until maintenance fixed it two days later — at which point I was also taught how to fix it myself “if it happens again.” • I reported the door issue, and while it was eventually repaired, the process included my room door being propped open for an extended time while tools were used.

After days of enduring room 1708’s problems, I discovered a colleague who checked in after me had received a much larger corner room. I brought this up and was finally moved to room 1724 — a far better accommodation, but one I should have been offered earlier.

Unfortunately, the most upsetting part came at the end of my stay. Due to the pain and swelling in my foot, I needed to resume wearing my medical boot. I realized I had likely left it in the closet of room 1708 during the room change. I immediately contacted the front desk, security, and lost and found. I was told nothing was turned in and that the room had been occupied since my departure. This is unacceptable and troubling.

At this point, there are only a few explanations: Housekeeping failed to properly check the room after I left. Housekeeping discarded or kept the boot without reporting it. The boot was misplaced due to negligence in protocol around guest item retrieval.

Regardless, this was essential medical equipment I needed for another event shortly after, and I have been unable to replace it in time. It is now June 17, and despite being told someone would contact me, I have yet to receive any follow-up from the Ritz-Carlton.

This experience was extremely disappointing — not just the room conditions and staff indifference, but also the complete lack of concern around a guest’s medically necessary personal property. I expected more from a hotel of Ritz-Carlton’s caliber, and I certainly didn’t receive the level of service the brand is known for.

For these reasons, I do not recommend the Ritz-Carlton Downtown Atlanta and strongly encourage travelers to explore alternative...