FedEx Office Print & Ship Center — Local services in Atlanta

The customer service provided by this store is shocking. I want to write home about it. I want everyone in Atlanta and the surrounding metro to know that they can depend on the employees in this store. In fact, I’d love to be a future reference for the people that I’ve interacted with in this store.

I’ve never been to this store. I’ve only been to Atlanta three times in my life, and I’m pretty sure the majority of those were just the airport. This review is purely from my point of view dealing with everyone on the phone, via email, and from what my coworker who was physically there told me. (Can I say that it was super easy to work with them, even though I was half a country away? And that if I could work with any FedEx location that does prints, it would be with this location? And I wish that other stores could use this one as an example?)

I’m the creative team for my company that shows at Americasmart. We hit some snafus this season and I needed to get signs expedited to my poor newbie of a coworker who unexpectedly ended up working the show solo.

Not only did the folks at this store accommodate my absurd deadline, they talked me through a bunch of logistical things that helped my coworker out immensely. They were even able to help us out with some, again, very last minute orders that took us by surprise.

I 100% will only go to/use this Fedex location in Atlanta. Even if I’m just buying binder clips, I’m gonna pick it up from this store. And if Shawn leaves for another store, me, my company, and anyone else I can convince in Atlanta are going to follow him wherever he goes. Shawn was extremely helpful and the way that his employees mentioned him made made me feel like he was a great boss.

EDITED TO ADD: FedEx, y’all suck for changing the online printing platform. Thanks for being either: 1. Incompetent as heck; 2. Cutting costs at the customers expense; or 3. All of the above. Online printing is extremely difficult now with FedEx. Customization is nearly impossible. Thank goodness for people like Shawn and everyone at this location because I wouldn’t have been able to pull this off without them.

EDITED ONE MORE TIME TO ADD: Shoutout to the lady at another downtown Atlanta FedEx who directed me to this one. She told me her store had crazy prices in comparison. I really appreciate her honesty and the fact that her advice led me...

So... I just stopped in this morning to print some documents for work and had the worst experience I've ever had at this store! The employee, Jamaal, let me walk in without a word of greeting despite me saying, "Good morning," then had to the audacity, while I was seated at a terminal with my debit card and Starbucks order on the desk in front of me, attempting to navigate the menu, to approach me and ask, "Do you have business here?" Still, no good morning, no excuse me, nothing. "Do you have business here? What are you trying to do?" He asked. I corrected him on his etiquette. "First of all, "Good morning!" I said again for the 2nd time. "Yes, I have business here, I'm trying to print." He then told me very rudely that I was at the wrong computer, directed me to a computer with the exact same menu options, and asked if I wanted him to help me. I was INCENSED! So much so that I just wound up leaving! But not before telling him that he needs customer service training because he sucks at it! Those documents can wait. I would sooner eat a bowl of water with a fork than tolerate disrespect somewhere I'm spending my very hard earned money! Which, by the way, as long as Jamaal is employed here, I will never be doing...

I had a bad experience at the one on Ponce de Leon so I came over to this one. I usually don't go to it because it is hard to find parking and you have to pay for it. I think it is ridiculous to have to pay for parking when it takes less than 15 minutes to do what you need to do. Sorry off topic. So when I walked in they asked what I came in for. I explained I needed to make a copy. So I proceeded to show her on my phone. Then I was asked how I was doing so I told them what happened at the other location. They all looked horrified and apologized for her rude, disrespectful behavior. I appreciated that. The lady continued to print up my request. She was very nice and helpful. This was a pattern for a stain glass project that my daughter and I wanted to do for our front door of our house. It was beautiful. Then for the cherry on top the lady gave it to me for free because of my bad experience. I appreciated it so much I gave the lady a hug. She made my day. THAT IS CUSTOMER SERVICE!!!!! They need to give some lessons to the other location. So I guess going through the hassle of finding and paying for parking was worth it. THANK YOU AGAIN SOOOOO MUCH!!!!! I hope the stores get bonuses for...