The Candler Hotel Atlanta, Curio Collection by Hilton — Hotel in Atlanta

Couldn’t recommend this hotel. My stay was awful.

I would love to be refunded for the parking charge, as I booked the AAA rate that included parking and 5% off. I hate that reviews were right and that this happens frequently.

I also would like to inform you that the AC in room 1310 was not functioning properly. It was a gorgeous room but I woke up sweating and had a terrible nights sleep. When I told the front desk they offered no apology or solution.

I was also extremely upset to order the ribeye TWICE at the restaurant and both times it was severely over cooked. I was not greeted, given an apology, an explanation, or offered a solution. Instead, mid drink (of a terrible rendition of an old fashion) I was handed the bill. Not spoken to again.

Being a former GM of a hotel, former Human Resources of a Forbes 5 star resort, and having extensive knowledge of bartending and restaurant industry, I know how an old fashion is made.

Putting 3 ice cubes in two fingers worth of bourbon and adding a cherry does not make an old fashion.

Your front desk is wonderful, kind, caring, attentive…your in room dining attendant from 2/4 (a young girl with dark hair and olive skin) was AMAZING.

Your bar and serving staff lacks. And that’s putting it kindly. They were rude. Inattentive. Gossipy. Sloppy. Careless.

One of the bartenders was asked to make a woodford reserve old fashion. I heard her say it was her second day….she poured woodford and simple syrup into a glass, added a cherry and some large ice cubes and handed it off. No muddling, no artistry. I would have been upset to have received a 20 some odd dollar drink prepared like that.

Please, give your staff the resources to do better. I sat at the bar for quite a while observing and was disgusted by the service and lack of care.

I am willing to spend money on finery when the product is up to expectation but spending over 800 dollars in one night for 2 terrible drinks, a hot room, and inconsistent food makes my blood boil.

I deserve an apology and a refund. Your staff shrugged me off when any complaints or concerns were brought to them. I couldn’t get anyone to answer me directly about the AC. No management to rectify the food situations. I feel completely slighted.

I hope that the situation at the Candler improves, as it is indeed a gorgeous historic landmark in need of more people of the caliber of the young lady from in room dinning.

I contacted the hotel by email and phone and received no call back or help. I would definitely like the parking charge refunded as it was included in my room rate. I would also like a refund of the in room dinning charge for the THIRD steak that had hair on it, smelt like burnt trash, and was raw on the inside.

It would also be nice to receive something off my room rate because it was sweltering and I received no help when I addressed the issue with staff.

It’s terrible that this stay had so many issues because I love Hilton and the property itself was beautiful but it was just that, terrible. And to have absolutely no concern or communication from anyone when I voiced my concerns seems like a scam. It seems your hotel operates on a “out of sight, out of mind” motto.

I stayed at a Marriott property the next night and the service I received there made me never want to consider the Candler again. Beautiful rooms should not allow you to lack in every other area.

And again, I’ve worked in the hospitality industry for 15 years…I’m not one to take my grievances to a public forum but I have not heard anything back from any type of management at the property. So this was a...

Decided to splurge for a weekend trip due to our airbnbs ceiling collapsing (Yeah, it was weird). The hotel is gorgeous with marble, brass, and wood detailing throughout. Truly one of the most stunning lobbies, especially for a hotel over 100 years old and not an NYC property. Booked through amex with credits so the room rate was not bad. I would say paying anything over $300 a night would be too much for this level of property. This is because some amenities at an ultra-luxury brand like the Ritz Carlton simply do not exist here. Things like a spa that take a stay beyond the usual do not exist here. So set expectations accordingly.

When we arrived it was pouring rain and the valet watched us struggle with our bags. They never helped. Judging by the other reviews, this is an ongoing issue. I understand proving valet helps justify high costs but it needs to show its value. The valet staff did not show the value required to benefit the hotels brand or image.

Our room was clean with standard amenities like bottled water and toiletries available. The toiletries are far too cheap for this level hotel. The shampoo is practically paint thinner. We had forgotten tooth paste so the front desk sent some up. Complementary assistance while not having to leave the room is important during a luxury stay and I am glad they provide it.

During our stay, the manager of the hotel contacted us to ask if we needed anything and how our experience was going. I let them know about the valet and that the rest of the stay was going well. They were very polite and made sure to pass along the valet concerns to their supervisors. They offered for them to speak with me but I try to trust staff to do what is needed.

Because we booked through AMEX for two nights we were given $100 to use during our stay. We choose to have a nice breakfast as it is a distinct establishment within the hotel and therefore does not provide free breakfast. We had steak and eggs along with a burger. The burger was spectacular along with the breakfast potatoes. The steak was not warm enough but was cooked well enough that it did not matter to me. They had live music during brunch and that made our experience very lovely. Saxophone provide a nice placebo that enhances any perception of grandeur.

When are stay was completed I used the Hilton honors app to check out. When I was sent my receipt, I saw they charged $45 a night for valet. That is fine, but we didn’t have a car and the Valet did not seem willing to help with our luggage. If you expect us to pay that fee, the valet better fight me for my bags before I can touch them. Moral of the story, I got the Valet charge refunded and I am not sure if everyone gets charged or just people with cars.

When I left, I realized my AirPods were missing so I notified the hotel immediately. Thank you Ms. Cunningham for her help in searching. She called me each day after my stay proving updated on the search, even though that is not something I would normally request. I felt southern hospitality radiating from her.

Finally, I was very happy to see they have good quality golf umbrellas available to lend when requested. Overall, the hotel as a landmark is iconic and cannot be beat. The amenities could be improved with better quality. If they did it right, this could rival a Waldorf Astoria. The staff were very kind but it was disappointing to see the same care did not carry over to Valet. Would...

PROS: Overall, the hotel is very beautiful, and our room was clean and well-decorated. It's a pretty stylish nice-looking room. The bed was very comfortable, and the bathroom was very spacious. The food at the restaurant that we had was very good, as well as the cocktails. We arrived via public transportation, so we didn't have to worry about parking and found the location very walkable, and well-serviced by local public transportation. The Bellmen and lobby employees are very nice and friendly, and all the staff we interacted with were quite pleasant.

CONS: However, there are a couple of things about our stay that rubbed me the wrong way. For one, the room was quite noisy due to outside street traffic. Loud cars were going by all night, and this would wake up our toddler who was traveling with us, which made for some long nights. Not necessarily the hotel's fault, but this is something that is worth considering.

We also requested a pack-and-play or a crib for our room ahead of time, but this was not set up upon arrival and we had to wait about 30 minutes for the staff to bring it. Not a big deal really though.

What bothered me most was that the hotel would not recognize my Hilton Gold status, which I had anticipated giving me a lot of value for this stay. I booked through my Amex travel portal, but confirmed everything on the Hilton app and could see very clearly that I would receive my Gold Status daily credits for meals; however, when I checked in at the hotel and asked about this, I was told that since this was booked through Amex and not directly through the hotel, that I would not be eligible for this. Overall this was $150 worth of credits that we missed out on, so I am definitely a bit bitter about this. I would have just booked directly through the hotel had I had known, as this would have been a much better deal, but again, the Hilton app itself very clearly stated what benefits I would be receiving upon arrival, so I didn't think I would need to double-check this.

From my research online, whether or not hotels will honor this with 3rd party bookings is location dependent, so it seems that The Candler just refuses to recognize the status, even though they could have. Maybe someone can respond to this review and correct me if I am wrong. All said and done, $150 is not worth crying over, but it would have been nice to have this for meals. Really the most upsetting thing is just that it was an expected part of the package that the hotel refused to honor with no real apology or explanation, other than "sorry, we can't do that".

EDIT: The hotel has clarified with me that they cannot honor status with any 3rd party bookings, which the Amex booking would of course fall under. They have noted that this is not something that they are able to change. I understand that this is not their fault, but my Hilton App should not have told me that these credits were going to be applied if that was...