Shake Shack West Midtown — Restaurant in Atlanta

Dining in your restaurant as I text this review. Staff member in the kitchen had no hair net over their hair that was at least 10” tall; stacked high. No hairnet? That is SO nasty I could barely eat my Shack Burger.

No sooner than I addressed this with the manager who rang me up and brought my order to my table, that a man walked through the restaurant at 3:20 with his dog off the leash and spent time in the men’s room. Then, he walked past me again and the manager definitely saw him.

You all are batting a 1000 with making my meal appetizing!!!!!

The manager then returns to my table and discounted the dog being inside the restaurant. "No big deal"

Can no longer visit this Shake Shack location on Howell Mill Road in WSP. The one in Buckhead across from Brown and Company Jewelry store is where I usually go. That is a rare occurrence since you have raised your prices SO high.

Your location in WSP 1168 Howell Mill Rd is poorly managed!. FILTHY!!!! The Manager gave me a free pass. Thank you. It want be used at this location under any...

I'm a shake shack connoisseur. I make it a point to visit every single one. This one is very nice as I would expect a restaurant in this area to be. The staff was fast and efficient. The food was good and uniform with other shake shacks. However, I just despise paying for parking just to get a burger. Not their fault, but you should be aware if you plan on sitting down. There is some 10 minute pick up parking, but it was packed. After driving around for 5 minutes, I gave in and paid for parking in the deck, adding another 8 minutes to my trip of getting a meal. Inside, the restaurant was clean but I did not love the bathroom situation. It's 2 single bathrooms and there was a long line. Not fun if you have children with you. Inside the bathroom was clean I'll give them credit for that.Great spot to go to if you live in the area and can walk there, but I'm passing on this location in the future due...

The food was good. But the customer service lacks. I had placed a web order which tells you to pick it up from the outside window. When I arrive I go to the window, waved my hand like the little green button says. And then you just wait watching the employees come and go with no one coming to see about why you are at the window. You can clearly see the food in the bags at the window but no one comes to ask you about it. This is the second time this happened to me. I eventually had to go inside to get my order that was placed in the shelf next to the outside pickup window.

If you don’t have enough people to work that window, a very simple fix would be to place a sign in the window informing your customers that they need to pick up their food on the inside. Imagin if it was raining outside and someone is just standing there waiting because the pickup direction said to go...