Angeloni's Club Madrid — Restaurant in Atlantic City

This was honestly one of the worst dining experiences I’ve ever had.

I called the restaurant on a whim since I was nearby to check if they had availability. A man took my reservation and said he’d send me a link to complete a deposit. I thought that was odd since I was only a few minutes away, but I went ahead and followed the link to pay the $60 deposit.

When my party and I arrived, no one greeted us. After waiting a bit, I walked around and finally found someone .. a woman who was actually in the middle of a heated argument with another staff member. She ended up seating us in the back dining area. We sat there for about 25 minutes before anyone came over, and at that time there were only a few other guests in the entire restaurant.

When someone finally did approach our table, it was a man who rudely asked, “Who sat you here? Did you really walk in and seat yourself ?” We explained that a staff member had seated us, and he walked off only to start arguing again with the same woman that sat us.

He eventually came back and dropped off menus. About 15 minutes later, a young server came by to take our drink orders. It took her about 45 minutes and several trips back and forth , asking over and over what drinks we wanted. All this complication just to bring our cocktails, though we ordered straight from the drink menu. I even offered to walk to the bar myself, but she insisted she was handling it.

When it came time to order food, the wait was another hour. By that point, we were so frustrated we nearly left. I’m a patient person and understand that delays can happen, but being there for over two hours without food was unacceptable.

When the food finally arrived, we decided to box it up and leave. To make matters worse, when we got the bill, they tried to cheat us l for the deposit we’d already paid. When I brought it to the guy’s attention, he questioned if I even made a deposit.I had to show proof of payment from my banking app before they finally corrected it.

Overall, this experience was chaotic, unprofessional, and extremely disappointing. The Restaurant was beautiful BUT would never return to this establishment and wouldn’t recommend...

I called at 6:45pm on Friday, June 13th. I haven’t even eaten here, but I do not want to after the phone conversation I just had. I called ahead to see if I could make a reservation for my 2 girlfriends and I. I was met with an employee/staff member who asked me “okay, can I ask you a bit of a personal question,” and proceeded to see if we wanted to eat in the lounge or the dining room, and said we would be expected to pay at least $50 a person if we were where the DJ was (the lounge). I was okay with that until the staff member kept talking about how they have to pay the DJ and how they had a bunch of cancellations last weekend, and they can’t pay their bills if they don’t take deposits. They then said we would be expected to pay a deposit of $20 a person. I have never been expected to pay a deposit for a resultant that I haven’t even stepped foot in. I, once again, would have paid it if the staff member didn’t keep going on and on about how they had 57 cancellations last weekend and how they don’t want to take deposits, and how they need to pay their bills as a company and pay their staff… I was immediately turned off, tried to end the conversation, but I physically could not because the staff member would not stop talking about how they needed to pay their bills as a restaurant. I said “I think we’re going to go somewhere else because I wasn’t aware this was going to be so involved,” to which he said “well it wouldn’t be so involved if people came to their reservations,” and I just hung up. I don’t do that normally but I was not interested in the reservation and I couldn’t get a word out to this staff member. Then he proceeded to text me on the company phone number and I have those texts below. It is EXTREMELY unprofessional to say those things to a customer, especially if so many people have canceled, there is probably a reason. I don’t know who the staff member is but they’re not great at promoting their resistant by sharing how many people have canceled their reservations. This was absolutely insane to experience. 10/10 for entertainment, but I won’t even consider...

Not worth the money! Beautiful decor but doesn’t make up for the food. We flew in from Florida just to be disappointed. My fiancee was charged twice!! To find a number for this place to speak to a manager is almost nonexistent! They offer no special accommodations for birthdays other than a blank postcard! We’ll never return and do not recommend! Response to owner: Unfair? We had to go through hoops just to communicate with you! You probably wouldn’t have responded to our concerns regarding the second payment transaction, if I hadn’t done a review! Why isn’t your number listed?! We had to search for your number. We called, texted and messaged you on Facebook. The texts had an automated response. That’s when you saw my review and asked us to take it down. In my opinion, you, as an owner should have answered the first time when we called instead of texting back that you were in a “loud area” and couldn’t talk. Regardless of how you process the payment transactions, I stand by my POV on the food! The broccolini from my fiancé’s dish had too much vinegar and the pork was under seasoned. He agreed. My dish tasted like the sauce came from a can; there was way more pappardelle than short rib, which was under seasoned. The waitress saw how much food was left on my plate; asked if I needed a box and I declined. The bruschetta had way too much cumin or some other spice that overpowered the dish. We didn’t enjoy it and it was taken off the bill. (Thank you) My step-daughter’s dish had shrimp (I’m allergic) so I couldn’t try it. However, she said she wouldn’t come back because the food wasn’t worth the price. (She resides in AC) Also, the cheese on the salad was excessive. If we would have complained to your waitress while we were there, our entire bill would have been compensated! But we paid and decided never to return. We didn’t want to cause a disturbance to others so we paid the bill and left quietly. Receiving a blank postcard for a special occasion was not very exciting to say the least. Now I know why your number...