LandShark Bar & Grill - Atlantic City

First off, my boyfriend and I googled reviews on this restaurant prior to visiting. We figured since there were so many 5 star reviews, our experience would be great considering the beach is footsteps away. Upon entering, there were two Caucasian females at the entrance. Neither one acknowledged us. They were conversing about one being a new hire and how the customers will love her because she’s so “Great” at what she does. They literally looked at us and continued to converse. I’m not sure if one was off the clock or whatever the case is, but it’s completely unprofessional to disregard customers. After a minute or two, they both walked off and we were standing there waiting to be greeted. A woman came out, had us seated after two mins because they were cleaning the table we’d be seated at. A few minutes later, we were greeted by our waitress. We placed our order which included appetizers, main entree, and drinks. It took about thirty minutes JUST to receive our drinks. We spent over an hour and a half waiting on appetizers that didn’t come out until after our entrees. We inquired what the delay was, and was given three different stories from three different waitresses. One mentioned that there were new chefs hired, who didn’t know how to make a lot of the orders. That’s fine, because we all need to have patience as things take time to work, right? Another waitress mentioned the chefs had to remake the appetizers but failed to specify on what exactly was the reason our orders had to be remade. The coconut shrimp was decent, but I honestly feel it was because we were beyond famished, as we waited over an hour and a half for food. My boyfriend had the “Seafood Combo,” which literally reminded me of the frozen Gorton’s fish you buy at supermarkets. Attached are the photos of our meals. His fish looked as if it were refried, and our fries were mostly burnt. What shocked me about this whole ordeal, was the fact other guests who arrived after we did, were served first and in an efficient manner. We felt as though the staff were literally picking and choosing who to serve. Our waitress didn’t receive a tip and I’ll explain why. In that hour and a half of waiting, she checked on us ONCE, which we felt was beyond unprofessional. It doesn’t hurt to reassure your guests that although there’s an issue, you’re doing your absolute best to change the narrative so that this won’t happen again in the future. We spoke with a manager who didn’t charge us for the HORRENDOUS appetizers. Although we’re grateful for that, it doesn’t satisfy us that this was our first experience and definitely our last. We understand that everyday won’t be 100%, but in the same breath, this is an establishment that is showing us their food is a reflection of what’s really going on in the back. I don’t think corporate would appreciate the fact that plates like these pictured are being served, nor do I believe they’d appreciate the lack of customer service. Also, your staff should be aware that when it doesn’t seem “Busy,” it’s not the time to converse about non related work issues, especially when your guests can hear you. When the appetizers came out, we were beyond disgusted. My boyfriend ordered the “Peel & Eat Shrimp,” which states they’re “…served hot and topped with Old Bay® seasoning. Served with our house-made cocktail sauce.” They failed to mention that the shrimp aren’t cleaned AT ALL, and it’s literally sprinkled with Old Bay seasoning. Where is the originality in that?! I wouldn’t waste my time, nor money at this restaurant ever again. It sucks because you guys have the blueprint; a huge restaurant overlooking ocean views, so many staff members, and you all have dropped the ball. So many issues that need correcting, and I’m hoping someone from corporate can visit and shed light so you can bridge this gap. Another issue I noticed is the lack of cleaning when a guests leaves. I was very disappointed by the napkins and food all over the floors outside, especially on the actual beach. Again, you guys have the blueprint. You have to do better!!