Courtyard by Marriott Atlantic City Beach Block — Hotel in Atlantic City

The day of (Sunday, August 31st), I was present in the hotel lobby with my family at 11AM. Because I've already pre checked in on the Marriott app, I understood that our rooms weren't ready yet so I asked the front desk for 2 parking passes and to leave our luggage at the hotel for the time being. From there they gave us the passes and told us that our room would be ready by 4PM. They also asked for my credit card and ID for all 3 rooms. By the time reached 4PM, when we tried to check into the rooms the front desk manager told my mother that I personally had to be there to check them in again. During that time I was in the casino when I got the call so when I got back there the manager told us that I couldn't check in at all because there was "no possible way" for me to stay in all 3 rooms by myself. I told her that I booked 3 rooms for my family for Labor Day Weekend and Im currently there to check into the room so what was the issue? She handed me a phone number and told me that I had to contact Marriott's customer service to have them add in a second guest to the other 2 rooms. But I explained to her that these rooms were booked using my free night reward so why would I need to add in another guest, especially when I was physically present to check into those rooms. I also informed her that if I weren't able to use this reward to book 3 different rooms for one night then the mobile app shouldn't have been able to let me do so. But she insisted that I called the customer service number so I complied. And the customer service told me that they wouldn't be able to add in a guest name to the rooms because of the free night reward. They advised me to use my Marriott points and apply it to the other 2 rooms rather than use my free night reward for them. I agreed and complied for that because I just wanted the issue to be resolved and finally have my family get checked in. I went back to the front desk to let the manager know that it had been resolved and that I was ready to check in again. But she turned us down again because she wasn't able to add in a second guest to the same 2 rooms that had been switched to being redeemed by my Marriott Points. She told us explicitly that Marriott's Loyal Customer Service needed to add in the second guest name for us and that she's not able to do it. So I called them again to once again, explain the situation, and by that time it was already 10PM. So the customer service told us that we are way past the check in time and wouldn't be able to add in a secondary name to the room. I put them on the speaker phone to have them speak to the front desk manager and listened to them go back and forth about having to add in a secondary guest to the room. The front desk manager kept insisting that she cannot add in the name to the room while the customer service representative explained that she could because the room was covered by points, NOT the free night reward. In that moment I was tired and my family was exhausted. They had been waiting in that lobby since 11AM all the way till it was 10PM just waiting to get checked into the rooms. I even offered to pay for the other 2 rooms with my credit card after all that. Ever since 4PM came around for us to check into the rooms, she didn't even allow us to check into at least one before the issue started escalating. At this moment, the customer service representative took initiative and finally added another name into the rooms. So now my question is, I've used my free night reward to book 3 rooms through the Marriott mobile night, theres 3 different confirmation numbers, why was I not able to check in if Marriott allowed me to, yet the hotel couldn't despite me being physically present? The Courtyard hotel needs to explain this to me because I have wasted my entire day and time dealing with this, alongside my points. The funny thing is that the second day, I left a voicemail to that same general manager, providing my name and phone number, to handle this situation and she still has not reached...

BEDBUGS, BEDBUGS, BEDBUGS, OH MY!!

I drove almost 222.7 miles to stay at The Courtyard Marriott in Atlantic City (a 4 hour drive) Saturday night for a friends bday party! I got there at 5:00PM, left the room at 6:15PM for a birthday party then came back around 9:30PM. I was exhausted more-so by the drive than the party, so I got ready to turn in early. I sprayed the bed with Lysol as I always do before I get ready for bed.

When I went to get in the bed, I seen a BUG! At first I thought it was a gnat or ant, so I decided to just sleep in the other queen bed. I sprayed the second bed and didn’t see anything so I sat down. AS SOON AS I SAT DOWN I FELT A PINCH! I jumped up and seen a little brown bug. I started videotaping and taking pics because I couldn’t tell what it was. I sent it to my husband and he said those are bedbugs! Let me tell you how disgusted I was because I never encountered bedbugs before. My stuff been in that room for a few hours so everything was tainted. Hubby called Marriott corp and he told me to call the front desk.

I informed the front desk and they said sorry but didn’t seem surprised. She said we will comp your parking and breakfast but I said my government discount with my Marriott account has me down for free breakfast already, she then told me I didn’t have it but the guy I initially checked in with confirmed I had breakfast included in my stay (as I normally do). So therefore I got free parking, but I needed them to have a sense of urgency to do something about the bugs instead!!!

So she offered another room. I went from RM1406 to 1606. This time before I even sat anything down, I went to the bed to check for bedbugs. Before I could even pull back the covers there were bugs sitting right there by the pillows. I was so annoyed because it was getting late and couldn’t fathom driving home since finding another decent hotel on a Saturday night was not an option. Therefore I checked out immediately. I seen people in the lobby and wanted to scream BEDBUGS! But I refrained, however I was worried for any guests who didn’t see them and yet those things are sleeping amongst them.

I threw some things away and put the rest of it in the trunk and left. When I drove all the way home and arrived around 3AM!!!!!! I had to stand out in the cold and strip my clothes, my suitcase and even my purse and put it all in a tote my husband had waiting for me on the porch. I felt like an idiot, a cold one at that!! He had to put all my things in the garage to be tossed later because we were both extremely tired at that late hour. Bedbugs are hard to get rid of so there wasn’t much else we could do to salvage anything bedbugs get on!

By the way, Marriott never called my husband about the case number he put in with the company. A courtesy call or something was the least they could do done. I don’t want to stay anywhere else again for a while. This is whole ordeal was...

I had one of the most frustrating and uncomfortable hotel experiences I’ve ever had at this Marriott location. I stayed here the weekend of 7/25 - 7/27 and what was supposed to be an exciting family getaway for a concert turned into a stressful, unhygienic, and potentially dangerous situation.

There was no hot water from Friday afternoon through Sunday morning. I couldn’t shower the entire weekend — and neither could my family. This is not a small inconvenience. It’s a basic human need, and a hotel operating without hot water should not be accepting guests. We were not informed of this issue prior to arrival, and there was no effort made to offer an alternative room, accommodation, or refund.

I had traveled from NYC by bus, meaning I didn’t have a car to leave and find another hotel. I was essentially stranded in a room with no hot water, a non-working outlet, and a potential fire hazard, with no help from staff and nowhere else to go.

We had come to Atlantic City specifically to attend a concert, something my family and I spent a significant amount of money on — tickets, transportation, and meals. Staying at this Marriott was meant to be a convenience and a comfort during our trip. Instead, it dampened the entire experience and caused ongoing stress throughout the weekend.

The hallways were uncomfortably humid, like a sauna, and had an overall damp, musty smell. It felt like the ventilation systems weren’t functioning properly, and the air quality inside the building was unhealthy.

The power outlet in the right-hand corner of my room wasn’t working, and what’s worse — there was brown, nicotine-smelling condensation dripping directly onto my bed sheets and my phone charger. The odor was like old cigarette tar, and it stained the linens. This situation was not only disgusting — it posed a real fire hazard. Imagine if I had plugged in my phone and walked away — it could’ve sparked a fire with that moisture soaking the area.

What made this even more infuriating was the inattentiveness of the staff. I brought up my concerns multiple times, and was met with disinterest, dismissiveness, and zero sense of urgency. There was no empathy, no solution offered, and no follow-up. It felt like the health and safety of guests just wasn’t a priority.

Lastly, my father was accosted by an employee for simply sitting the lobby to cool down after a long hot day. The employee assumed he had not checked in, even after my father said he was, and went to the computers to check.

This was not just an inconvenience — it was a health risk, a safety issue, and a complete failure in customer service. I expect far more from any hotel, and especially from a Marriott-branded property. I will be contacting Marriott Corporate and reporting the fire and sanitation concerns to the local health and safety department.

No guest should have to endure this kind of...