Cain & Abel's — Restaurant in Austin

I've been going to Cain and Abel's since I turned 21. Today I went and there was a new bouncer, he checked our ID's way longer than normal but whatever it's a college bar and we understand the apprehension. Once we got up to leave is where the 1 star rating is deserved.

Josh, the bouncer, decided that he wasn't going to let us leave the bar until we provided a reciept to prove we paid. Considering we cashed out on our first round of drinks, we found this to be absurd. When challenged, Josh asserted that he "knew we were underage". This was infuriating for two reasons: 1. Josh's first assertion that we didn't pay was just insulting, 2. He claimed we were underage, which if he thought that was the case, why did he let us in in the first place? Josh even threatened to call the cops, which we did for him since we were all well above age and lawful patrons. Thankfully, one of his colleagues stepped in to tell Josh to back off.

I've enjoyed Cain and Abel's for the latter half of my undergraduate degree and even afterwards. Josh has given the complete opposite experience and has no business being anywhere near this...

This establishment is frustrating. I parked in a parking spot that is divided between Cain's and University Realty for a total of 5 minutes and was booted! I was returning a pair of keys to University Realty and parked in a spot that appeared appropriate for entering this establishment. The towing signs only state that these spots are for customer use only. With the two establishments appearing to share a parking lot, how is anyone supposed to know if these spots are specific to any business? Any person would assume this lot is a shared parking space since no company is labeled on any towing signs.

I received a boot and removal fee of $100, but the only way to get the money back is to go through the extensive process of going to small claims court, which is $60 to form a case plus your time.

If you are going to boot a Car for illegal parking, label your signs to inform customers that your parking lot is for your...

I came here with a big group of people. To summarize my experience for you...rude staff, okayyyy drinks-smaller portions FOR SURE, unorganized, cannot train a new person properly, unprofessional communication skills, they wrongfully overcharged me without verbal or written consent, and they were giving cards out to the wrong people. Thanks for providing a space for our group but that was the worst customer service I have EVER experienced. The manager venmo'd me my money back FINALLY...but it took numerous attempts to reach out to them and dealing with a very rude employee that refused to give me her name and I had to deal with a little bit of sass from her. It blows my mind that an establishment can get away with this kind of service and be rude for their own mistake. AVOID COMING HERE WITH A GROUP LIKE...