Chick-fil-A 6th & Congress — Restaurant in Austin

I am a huge fan of Chick Fil A, but unfortunately, this particular location has left me feeling disappointed. For the past four weeks, I have been visiting this store around 8pm, and the service has been quite underwhelming. Compared to other Chick Fil A locations I have been to, my experience here falls short.

From the moment I place my order, I can't shake the feeling that I am inconveniencing the staff and being rushed, even when there are no other customers in line. When I try to scan my rewards for points, I sense annoyance from the employees.

My orders are consistently taken incorrectly, and I often have to double-check before leaving the store because mistakes are so common. Missing sauces or getting the wrong ones leaves me puzzled, and when I ask for corrections, they are still not quite right. It makes me wonder if I am not communicating clearly or if I'm losing my mind!

Despite my frustrations, I try to remain friendly and ask politely for the correct items, only to be met with eye-rolling.

I was really looking forward to finally getting my order right this time, especially after seeing it written correctly on the receipt attached to my bag. To my surprise, there was still a mistake and I had to request a correction. This experience is a bit disappointing, as Chick Fil A usually sets such high standards. While this location shines during the day, it seems like the night shift could use some improvement. Hope they can...

I’ve been to this location multiple times and normally it’s good, that’s the only reason I’ve given more than one star.

Tonight the grilled chicken was rubbery and the lettuce was wilted. Which by itself I’d forgive, but paired with the unprofessional attitude below, I had to write a review.

Teens behind the counter were obnoxiously loud. I’m a high school teacher, I get it. But if I’m sitting in the opposite corner of a restaurant I shouldn’t be able to hear your conversation word for word.

The first conversation was of the two teenage boys making attempts at picking up their female coworker. The words exchanged were not pleasant or appropriate. While she laughed it off, it still isn’t okay.

The second conversation was, in my opinion, worse.

They started to make fun of a coworker or customer (couldn’t tell) who apparently has a disability and they were laughing about his mannerisms, how he has to repeat words, and has a lisp. They referred to him by name, which somehow makes this worse.

The conversations died down anytime customers were in line, but they paid no regard to the dine in customers like myself.

I understand it’s a slow weeknight in a downtown venue, but that’s not an excuse. I’m appalled by their behavior not just as employees, but as...

I come often for lunch n never had issues except yesterday I rode my bike there n was over heated so I ordered n asked for some water. Cashier acted as if she didn't want to get me the water I offered to pay whatever so she then made it for me. I stood waiting for my order I'm sure looking exhausted from the heat as I had felt like I'd almost pass out from heat. A manager, very young Latino or possibly middle eastern young lady asked if I was ok i replied I was over heated. She walked away but quickly came back asking me to leave. I asked why she was asking me this but gave no answer n walked away. I followed her asking y she wanted me to leave ignoring me she called security on the phone which I waited for to maybe get an answer. He rudely told me i needed to leave. So I did. Felt very racially judged and wonder if this is how the teens working there treat everyone. What I needed was possible medical help not to be forced out. I suppose this is the service I get when teens are running the place. Very disappointed. I'll be there again today hope she won't...