HOTEL VEGAS — Restaurant in Austin

They manage to book some good bands which can play to a capacity of about 150 people, so I thought I would try it. Not only was I not impressed, I was offended. The venue is basically the cookie-cutter version of every bar that has opened on east 6th street in the last three years: small, dirty, hot, two barely workable bathrooms, slight urine smell everywhere, dusty outside area, almost no seating inside, and bar thrown in a corner (i.e. a hipster venue trying so hard to not be pretentious it defeats its own purpose). I basically expected that, so not a big deal. However; I did expect that since they manage to book decent bands they might have security that was more advanced than a junior high dance. They didn't. I paid about $60 bucks for two tickets and showed up at about 9:30 for what was listed as a 10:00 show. The doorman took our tickets and we went inside to discover that there was an opening band at 10:00 and the main act wasn't going on until 11:00 at the earliest. There were about ten to fifteen people inside, it was hot, smelled, and there were no places where I could sit without sticking to the furniture. We decided that we would grab a drink elsewhere and come back closer to 11;00. We had been inside for no more than five minutes and only two people had come in since we entered. When we got to the door we asked for a stamp so that we could return. The doorman told us that once we came in we couldn't leave and come back. He pointed to a sign that was behind his rather bulbous head, which neither of us saw when we came in, which said something to the effect that there are "no ins and outs." I asked if we could just take our tickets and come back around 11:00. He obviously recognized us and knew we had just come inside. I could even see our tickets on his clipboard. He refused and said that if we left we couldn't come back. If we were under 21, I could understand the policy. We aren't, and in fact, I believe that was an over 21 show only. I could also understand, although I still think it is lame, if the show was going and it was at capacity that they might not want to deal with a hundred people coming and going. Neither one was the case. This was a time to violate your policy and exercise some good judgment and customer service skills. Fail and fail. Rather than give them any more of our money we left and spent our evening at a bar that was both comfortable and actually treated us with some respect. Never going back, never going to say anything nice, hope you fail miserably "Hotel Vegas." Oh, I forgot to mention:...

I have never been treated so rudely. As I was exiting, I asked multiple people if I could leave with my drink (a high noon), and no one would answer. I walked out with it, and a man working there followed me past the exit, touched my arm and torso, and grabbed my drink, without saying a word. I was confused and followed him back to the bar exit, where he’d immediately thrown the drink away. They claimed I was “hiding my drink,” which apparently gives him a right to grab me. (Several feet outside the restaurant, I tucked my hands into my jacket because it was cold. I walked out with my drink very clearly in my hand.) The lady working then told me I “was drunk” and she “was sober,” so I needed to obey her and walk away. (This woman had not seen me at all this night, I was not intoxicated, and certainly not visibly intoxicated.) She continued to be incredibly rude to me as I asked her simple questions. I have never been to Austin. I have no idea about the leaving with alcohol rules. I would have absolutely finished or thrown away my drink if I knew I could not leave with it. The man and woman at the exit were incredibly rude and condescending to me, and it genuinely ruined the end of my night in Austin. I would not treat any person like I was treated as I left. I tried to interact with the workers (who I have so much respect for, I don’t want to claim that this job is not hard) as positively as possible and was treated...

I absolutely love Volstead next door. Please don’t go here unless you want to be harassed by the bartender. Blond guy with a bun and mustache was incredibly rude and for absolutely no reason. My bill came out at 24 dollars. I had been drinking and just threw cash into my purse, so I handed him 24 for the bill before going through to find tip. He goes “24 straight?” And I nodded, because, yes, that was the bill. I pulled out 10 dollars and put it in the tip jar while he was turned around. My friends also ordered and after she had paid he said “wow no tip from any of you? Thank you so much” ....... first off, tips are entirely voluntary. You should not have to worry about your tips if you’re doing a good job. Second off, I tipped 41% of my bill. Unrelated to the service, but we swiped our card 2 times at the photo booth and our pictures didn’t even get taken... I’m not mad, just disappointed. I would imagine a bar would want to treat their patrons with more respect especially with so many amazing bars around Austin. I’d suggest...