Terrible venue and management, no seating and no signage. Made my handicapped wife move twice after good spots were taken up because there's no signage and made no reasonable accommodations for us to view the concert. Highly unprofessional and building is not up to code nor ADA accessible in any way. Restrooms are upstairs. Would leave 0 stars if I could.
Update: Management came to address me and offered to be helpful which included buying my wife and I drinks. We did not accept. I will clarify an unfactural statement I made however. They stated they did have a ln ADA accessible restroom though I never saw it meaning you have to ask staff to get to it (no clear signage), there is also an elevator but it is blocked off by a "staff only" sign ( again, you would never know). The female shift lead that seemed to come in late and simply started trying to move people like cattle and didn't have time to hear her our concerns was the first problem, the second problem being that if the venue expects people to be certain places without being told they simply need to improve clarity and communication through signage. Place "no stools here" on the railing upstairs, place a "ADA restroom available downstairs" at the entry to the upstairs restrooms. Little things like that can go a long way to show you arr thinking of all your customers. This edit is for management so you have my feedback though I didn't appreciate trying to be "bought" out of a poor review. I'll make you a deal, you let me know when you've made changes and when I come back and see the improvement I will alter this review...
Read moreParish experience Went to this venue for a first time, I don’t live in Austin. I was going to see a small band that usually comes to my city. The door guys seemed decent, patient and informative. However the bartenders could careless about servicing patrons. There was a moment where getting a drink was tough because they were just standing there talking to each other. It didn’t seem like it was something about what was going on. My girlfriend had started a tab on our first round of drinks, then we came back around for our second round, and they said they couldn’t find the tab under her name. We didn’t bother to make a commotion out of it but now she was charged two tabs, and one of them being a “walked out” tab. Another instance was when I finally got my second round of drinks, I decided to buy a round for some of the musicians with a different card. Mind you, no one was behind me because the headliner was already playing. This made the bartender upset and started being short with me. Shortly after, I left to talk to the band I was there for, and then just left the...
Read moreCame here for Gimme Gimme Disco, which was awesome! Unfortunately, the blonde female bartender was extremely rude. I was excited to celebrate my 21st birthday and order a drink for the first time, but she ruined that experience for me. I asked for a drink (key word: drink) that was sprite with a shot of lemon deep eddy. I even motioned with my hands to make it clear that I would like a tall mixed drink. She served me a single shot, and I said “I’m sorry, I asked for a mixed drink” she rolled her eyes and aggressively threw the shot into the trash can (which was wasteful and unnecessary), and then yelled at me to not ask for a “shot” next time (I asked for a DRINK with a single shot). I apologized and said it was my first time ordering a drink so I’m still learning bar etiquette, and she rolled her eyes again and said nothing. It honestly killed the vibe. If you’re in a bad mood, and you’re not capable of basic customer service, don’t come to work. Or better yet, find a job that isn’t customer service! I will never be returning here, and neither will any...
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